General Manager - Homewood Suites - Charlotte - 1st Ward, Charlotte, North Carolina

CONCORD HOSPITALITY$116K — $130K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hotel management experience required, preferably as General Manager.
  • Experience with Hilton brand hotels is highly preferred.
  • Familiarity with the Charlotte market is desirable for contextual effectiveness.
  • Strong sales and networking abilities to boost the hotel's market competitiveness.
  • Track record of improving Guest Satisfaction Scores (GSS) is essential.
  • Experience in building and mentoring high-performing teams.
  • Proven capability in achieving strong financial performance.

Responsibilities

  • Hire, motivate, and develop a successful management team.
  • Serve as a liaison with brand representatives, owners, and corporate management.
  • Oversee operational compliance with brand standards and budgetary goals.
  • Network with local officials and community stakeholders to enhance hotel visibility.
  • Implement sales strategies to maximize occupancy and revenue.
  • Ensure high standards of guest service and satisfaction are maintained.
  • Coordinate training and development initiatives for staff.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Complimentary life insurance with customizable options.
  • Short-term and long-term disability insurance available.
  • 401K plan with company match for retirement savings.
  • Tuition assistance to support ongoing education.
  • Opportunities for professional training, development, and career advancement.
  • Recognition programs that reward team and individual achievements.
Full Job Description
Concord Hospitality is seeking an experienced hotel leader to manage our Homewood Suites - 1st Ward, in Charlotte, North Carolina. This is a 13-story upscale, extended-stay hotel that has 209 suites for guests, 4,000 square feet of street-level retail area, 3,500 square feet of flexible meeting and pre-function space, an expanded fitness center, a pool and a lounge with a large outdoor terrace. It is close to the UNC Charlotte Center City campus, Spectrum Arena, Bank of America Headquarters, and the Blumenthal Performing Arts Center.

The Ideal Candidate has:
  • Hilton experience preferred and prior GM experience.
  • Charlotte market experience desirable.
  • Great sales and networking skills in order to assist a sales & marketing team to remain competitive in the relevant market.
  • A proven track record of driving GSS.
  • Hired, mentored and lead teams to outstanding results.
  • Hands on ability to deliver outstanding financial results

As a General Manager, you will be instrumental in hiring, motivating and rewarding a winning management team supporting our company's mission statement and embracing our cornerstones. You will be the liaison with the hotel brand, our owners and with Concord in facilitating a successful business operation through the orchestration of brand training, operational deadlines, providing attention to detail in ordering of supplies and following budget guidelines, as well as networking with city officials as the "face" of this exciting hotel.

Benefits of Working for Concord Hospitality
Concord GM's earn competitive wages and are eligible to enroll in our comprehensives benefit package, which includes medical/ dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities.

We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Pay Range: $116,258 - $130,790

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