Hilton Grand Vacations

General Manager - Franchise

Hilton Grand Vacations$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in hotel management, preferably with Hilton brands
  • Proven leadership skills with the ability to build and mentor high-performing teams
  • Familiarity with Hilton's brand standards and operational procedures
  • Deep understanding of Hilton management tools such as Hilton Lobby, R&I, and Hilton University
  • Strong analytical skills with experience in market performance and revenue management
  • Experience in collaborating with ownership groups and corporate stakeholders
  • Track record of improving guest satisfaction and driving profitability.

Responsibilities

  • Provide strategic and operational leadership across all hotel departments
  • Build and mentor high-performing teams focused on guest service
  • Ensure compliance with Hilton brand standards and quality assurance
  • Analyze market performance and drive growth opportunities
  • Collaborate with ownership and stakeholders for operational reporting
  • Leverage systems and analytics to optimize revenue strategies
  • Lead teams to achieve superior financial outcomes and guest satisfaction.

Benefits

  • Opportunity to lead and influence within a prestigious hotel brand
  • Access to Hilton training and development programs
  • Supportive corporate structure with resources for operational excellence
  • Engagement with ownership and corporate stakeholders for strategic growth
  • Potential for career advancement within the Hilton brand.
Full Job Description
Job Description

The General Manager provides strategic and operational leadership for all hotel departments, fostering a culture of excellence, accountability, and guest-focused service. Key leadership responsibilities include:

  • Demonstrates strong leadership skills with a proven ability to build, mentor, and lead high-performing hotel teams while fostering a culture of accountability, engagement, and exceptional guest service.
  • Extensive experience operating within Hilton brand standards, systems, and operating procedures, ensuring full compliance with quality assurance requirements and brand expectations.
  • Advanced knowledge of the Hilton Lobby platform and key Hilton management tools, including Hilton University, R&I, OTAs, lighthouse, Hilton honors program.
  • Skilled in analyzing market performance, occupancy trends, ADR, RevPAR, competitive set data, and revenue opportunities to drive hotel profitability and market share growth.
  • Ability to collaborate effectively with ownership groups, asset managers, and corporate stakeholders by providing detailed operational, financial, and performance reporting.
  • Proven track record of leveraging Hilton systems and analytics to optimize revenue management strategies, improve operational efficiencies, enhance guest satisfaction scores, and achieve financial objectives.
  • Proven ability to lead large teams, drive operational excellence, and deliver superior financial and guest satisfaction results.


About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ

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