The Islands of Islamorada is seeking a General Manager to lead our team of talented hospitality professionals. This is a full-time year-round salaried exempt position overseeing a team of about 30 employees in a luxury resort environment. Base wage is based on experience and skill set, with potential bonus eligibility annually.
JOB SUMMARY: - Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
- Interacting positively with guests promoting the features and amenities of the resort
- Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.
- Maintaining profitability of each department
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
- Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
- Lead capital plans and asset management initiatives, including working with ownership to maintain or improve property's market leadership position.
- Evaluating cost effectiveness of all aspects of the operation
- Developing cost savings and profit enhancing measures across the resort
- Providing support to the executive committee and leadership group
- Manage the overall seasonal demand strategy in partnership with the hotel's revenue team.
- Drive improvement in guest satisfaction goals.
- Establish and implement appropriate service recovery guidelines and services and programs to ensure complete guest satisfaction and exceed guest expectations.
- Respond to guest complaints or concerns in a prompt and professional manner.
- Ensure the effective operation of the hotel through the direct supervision of the operations leadership team.
- Manage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.
- Develop, implement and monitor employee succession planning to ensure future bench strength.
- Establish performance and development goals for employees and provide mentoring, coaching and regular feedback.
- Enforce hotel standards, policies, and procedures are in place within the hotel departments.
- Ensure compliance with federal, state and local laws.
- Attend departmental and/or corporate meetings and training sessions as required.
- Demonstrate a team-focused attitude and encourage collaboration.
- Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
- Attend meetings and training sessions as required.
- Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
ESSENTIAL FUNCTIONS OF THE JOB:- Ability to remain standing for up to 8 hours
- Ability to remain seated for up to 8 hours
- Ability to walk the property and grounds as needed
- Ability to move quickly based on guest needs
- Ability to use repetitive manual dexterity, such as typing
- Ability to visibly survey property areas clearly
- Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours
- Ability to communicate and exchange information effectively, often in a public/group setting
- Ability to read, write, speak, and understand English
- Ability to complete a satisfactory background check
- Ability to work flexible hours based on business needs including midweek and weekend days
KEY SKILLS & EXPERIENCE REQUIRED:- 8-10 years management experience, luxury hotel environment preferred
- Four year degree in related field preferred
- Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.
- Independent and branded hotel experience (limited and full service) preferred.
- Strong prior experience in sales and marketing and food and beverage is preferred.
- Successful completion of satisfactory background check
- Demonstrates natural leadership qualities with a positive, team-focused attitude
- Available and willing to work flexible hours based on business needs including weekdays and weekends.
- Demonstrates strong communication, organizational, and problem-solving skills.
- The candidate must have excellent communication skills, both verbal and written and good computer and budget analysis skills.
- Expresses sincere enthusiasm for the role and passion for the role.
- Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
