General Manager

Crenn Dining Group

$110K — $115K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-5 years of Michelin managerial experience
  • High energy and strong interpersonal skills
  • Deep understanding of luxury hospitality
  • Exceptional guest service and staff leadership abilities
  • Advanced knowledge of food service and operations
  • Proficiency in Microsoft Excel and Word, alongside accounting skills
  • Strong decision-making and multitasking capabilities

Responsibilities

  • Ensure smooth daily operations for the business
  • Support training and recruiting while assisting with HR and financial duties
  • Organize and oversee daily shifts for optimal guest and employee experiences
  • Lead and inspire both hourly and management teams
  • Address guest and employee feedback promptly and effectively
  • Manage costs and drive sales to achieve financial goals
  • Collaborate on hiring, onboarding, and training of BOH employees
  • Conduct regular inventories and manage supply orders efficiently
  • Foster teamwork and collaborative culture across teams
  • Handle conflicts with tact and patience when needed

Benefits

  • Competitive PTO
  • Bonus program
  • 401K with generous company match
  • Health/Dental/Vision insurance
  • Dining discounts
  • Wellness, education, and uniform benefits
  • Employee Assistance Program (EAP)
  • Team trips to Blue Belle Farm
Full Job Description
Benefits: Competitive PTO

Bonus program

401K with generous company match

Heath/Dental/Vision insurance

Dining Discounts

Wellness/Education/Uniform Benefits

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Qualities required:

  • Michelin managerial experience of 2-5 years
  • High Energy.
  • Understanding of Luxury hospitality
  • Warm and welcoming to both staff and guests
  • Must have exceptional skills in guest services as well as staff leadership
  • High functioning with an ability to multitask
  • Must have an exceptional knowledge of food and service.
  • Operational skills in Microsoft Excel, Word, as well as accounting and cost-management
  • Strong decision-making capabilities
  • High communication, collaboration, and delegation skills
  • High functioning command of the English language, as well as basic knowledge of relevant languages in the field of wine.
  • Proven ability to develop and maintain financial plans
  • Ability to motivate and lead people, and hold employees accountable
  • Strong working knowledge of operational procedures
  • Candidates with the ability to travel or relocate to other areas of the USA strongly considered.

Responsibilities

  • Ensure day-to-day business operations run smoothly
  • Assist with training, recruiting, HR and administrative duties; assist and financials / statement preparation; and assist the GM with customer service inquiries
  • Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and employee experience
  • Provide guidance and leadership to hourly and management teams while fostering our culture
  • Respond immediately and effectively to guest and employee needs and feedback
  • Assist in managing costs, driving sales and growing the business in support of financial goals
  • Partner with management team to interview, hire, onboard, train, supervise and develop all BOH employees and teams as needed
  • Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
  • Model and promote teamwork across all teams
  • Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
  • Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites with or without overnight travel, as needed
  • Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds


The pay range for this role is:

110,000 - 115,000 USD per year (San Francisco)

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