General Manager

Cooper's Hawk

$90K — $112K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of General Manager experience in full-service restaurants; scratch kitchen experience preferred.
  • Minimum age of 21 years.
  • Exceptional verbal and written communication skills.
  • Results-oriented with coaching ability to achieve restaurant targets.
  • Strong financial acumen and understanding of food industry standards.
  • Proficiency in Microsoft Office Suite and POS systems.

Responsibilities

  • Oversee all aspects of restaurant operations and manage team members.
  • Adhere to operational policies and systems.
  • Facilitate collaboration between kitchen and front-of-house staff.
  • Cultivate a respectful and positive work environment.
  • Strategically manage team hiring and performance challenges.
  • Ensure financial goals and service standards are met.
  • Lead the success of the Wine Club Community.

Benefits

  • Incredible monthly dining and retail discounts.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) with company matching contributions.
  • Paid time off and parental leave.
  • Career development programs and annual conferences.
  • Access to wellness programs and team member incentives.
Full Job Description
A s a General Manager at Cooper's Hawk, you wi ll oversee a dynamic, high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room and a thriving Wine Club community. You'll lead with passion and purpose, ensuring operational excellence, delivering memorable guest experiences, and growing a vibrant Wine Club Community. You'll develop and inspire a team of leaders and team members, working together to deliver uncompromising hospitality.

General Manager Compensation range is $90,000 - $112,000/year + 20% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications and internal pay equity.

What You Will Get
  • 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
  • Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
  • 401(k) with Company Match
  • Health & Flexible Savings Accounts- Health and Dependent Care
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Paid Time Off
  • Access to Team Member Relief Program
  • Wellness and Mental Health Support
  • "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
  • Team Member Rewards, Milestone Recognition and Referral Bonuses
  • Career Development Opportunities


How You Will Succeed

Show Up Ready: Come prepared, stay sharp, and start strong .
  • Oversee all aspects of restaurant operations, including kitchen, front-of-house, retail/tasting room and Wine Club
  • Lead all Management and Hourly Team Members as a role model of Cooper's Hawk behaviors and values
  • Use tools like POS systems, scheduling software, inventory systems and Microsoft Office to stay organized
  • Focus on service execution and uphold all food, service, and facility standards
  • Project a professional image to team and guests

Own What You See: Take responsibility, jump in, and do what needs to be done .
  • Approve hourly Team Member hiring decisions
  • Mentor and develop managers to lead their teams effectively
  • Navigate challenges strategically and ensure policies, systems, and standards are followed
  • Be accountable for achieving monthly sales, profit targets, and operational and Wine Club goals

Stay in Sync: Communicate often, move with your team, and keep service flowing .
  • Ensure strong collaboration between kitchen and front-of-house operations
  • Lead management meetings and foster open communication across departments
  • Involve department managers in achieving financial and operational results
  • Partner with the Executive Kitchen Manager and other leaders to drive success

Make It Personal: Be genuine, listen well, and tailor the experience .
  • Represent Cooper's Hawk values and create a respectful, positive and professional work environment
  • Support your team with coaching, feedback, and development opportunities
  • Ensure every guest receives warm, personalized service that reflects our brand

Add a Touch: Go beyond the expected to create memorable moments .
  • Champion the growth of our Wine Club Community and ensure team members are equipped to promote and grow it
  • Celebrate team and individual achievements
  • Lead with passion and inspire a culture of excellence and uncompromising hospitality


What You Wi ll Bring
  • Must represent Cooper's Hawk values
  • Minimum 2 years of General Manager experience in a full-service restaurant. Scratch kitchen experience preferred
  • A minimum age requirement of 21 years
  • Excellent verbal and written communication skills
  • Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)
  • Ability to read, understand and communicate in English
  • Demonstrates financial acumen
  • Extensive food knowledge and standards (Executive Kitchen Manager level)
  • Proficient in Microsoft Office Suite
  • Preferred certifications include ServSafe and state/local licensing requirements
  • Must be able to lift and carry up to 40 lbs.
  • Must be able to stand for at least 10 hours per shift
  • Must be able to work 50-60 hours per week
  • Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays


Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

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