The General Manager will be responsible for leading and managing all operational aspects of embroidery decorating/promotional company. Specifically, this position will be responsible for the strategic direction, operational efficiency and financial performance of the division ensuring the company remains competitive within the decorator industry. The role will involve driving growth, optimizing production processes and fostering a high-performance culture with the company.

II. Accountabilities:

·Lead and set the strategic direction for the decorator operation to ensure alignment with overall company goals.

·Lead the leadership team including providing day-to-day work direction, managing staff meetings, setting priorities, goals and objectives. Will be responsible for staff operation of up to 200.

·Develop and implement business plans, budgets, and forecasts to grow the division’s profitability.

·Oversee daily operations of the embroidery and print departments, ensuring maximum efficiency, high-quality standards, and adherence to production timelines.

·Implement best practices in embroidery and printing technology, optimizing workflows, and maintaining state-of-the-art equipment.

·Lead financial management of the embroidery and print operations, including profit and loss management, cost control, pricing strategies, and financial reporting.

·Monitor key performance indicators (KPIs) to ensure division goals and objectives are met. Evaluate financial performance and implement corrective actions as needed.

·Build, lead, and inspire a high-performing team, including managers, supervisors, and operational staff, fostering a positive, collaborative work environment.

·Strengthen relationships with key customers, ensuring satisfaction and continued growth in business partnerships.

·Work closely with the sales and marketing teams to develop customer-centric solutions that meet or exceed client expectations.

·Address customer concerns and ensure the timely resolution of production-related issues.

·Stay ahead of industry trends and competitor activities, ensuring the company remains at the forefront of decorator innovations.

·Provide regular updates to the President on the performance and direction of the division.

·Collaborate with other departments to ensure alignment of corporate objectives and timely execution of business initiatives.

III. Job Requirements:

·Required: Bachelor’s Degree in Business Administration, Operations Management, Textile Engineering or a related field AND/OR at least ten years’ of education and experience in customer service, apparel, decorating and promotional products

·At least 5 years of experience in a leadership role overseeing decorator operations

·Preferred: Master’s degree in business management, finance, inventory or related field, plus fifteen years’ experience or combination of education/experience.

·Advanced proficiency in Microsoft Office products, including Word, Excel, and Outlook

·Exceptional time management skills, with the ability to prioritize and meet deadlines

·Strong critical thinking and problem-solving abilities

·Self-motivated with a strong desire to learn and understand the business at all levels

·Excellent verbal and written communication skills, able to convey complex information clearly

·Strong analytical skills with meticulous attention to detail

·Highly organized and capable of managing multiple tasks efficiently

·Consistently follows through on projects and assignments, ensuring timely completion and quality results

Our client offers relocation as the GM is required to be on-site. Location is just an hour outside the Minneapolis area so it is commuting distance from the Twin Cities.