Position Title: General ManagerSalary: $80,000 to $90,000Other Forms of Compensation: Bonus
Job SummaryThe General Manager is responsible for overseeing all facets of restaurant operations, including staff management, financial oversight, customer service, inventory control, regulatory compliance, and the overall quality and profitability of the location. This role requires a combination of leadership, operational expertise, and strong customer service skills. The General Manager also serves as a brand ambassador and partner at our Shake Shack locations.
Key Responsibilities:Staff Management- Train, and supervise a diverse team, including cooks and support staff
- Work with the client to provide constructive feedback, and address employee issues
- Enforce disciplinary measures when necessary
Financial Oversight- Develop and manage the location's budget, tracking revenue, cost of goods sold, labor expenses, and other costs
- Analyze sales trends to identify opportunities to improve profitability
- Manage inventory of food, beverages, and supplies to minimize waste
Operations Management- Ensure smooth day-to-day operations while adhering to health and safety regulations
- Monitor service quality and customer satisfaction
- Address customer complaints promptly and professionally
- Implement and uphold quality control standards for food and beverage preparation
Compliance and Regulations- Ensure compliance with all local, state, and federal laws concerning food safety and labor practices
- Maintain accurate documentation for permits and licenses
- Daily compliance checks to meet brand standard expectations
Required Skills and Qualifications- Proven experience in concessions management with a successful operational track record
- Strong leadership and supervisory skills, with the ability to motivate and manage a diverse team union team.
- Excellent customer service skills with a focus on guest satisfaction
- Financial proficiency, including sales entries, commissions and forecasting
- Familiarity with POS systems
- Flexibility to work varied hours, including evenings, weekends, and holidays
Apply to Union Square Events today!Union Square Events is a member of Compass Group USA
Associates at Union Square Events are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Applications are accepted on an ongoing basis.
Req ID:
Union Square Events
Gina Barbish
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