Min CompensationUSD $82,129.00/Yr.
Max CompensationUSD $113,281.00/Yr.
OverviewWhy We Need Your Talents:The Restaurant General Manager plays a vital leadership role in delivering an exceptional dining experience by overseeing all aspects of daily restaurant operations with professionalism, efficiency, and a passion for hospitality. Your ability to guide and inspire team members, uphold service and culinary standards, and foster strong communication between front-of-house and culinary teams directly enhances the guest experience. Through thoughtful leadership, operational expertise, and a commitment to excellence, you help create a vibrant, welcoming environment where guests feel valued and team members are empowered to perform at their highest level-upholding the elevated service that defines the Live! brand.
ResponsibilitiesWhere You'll Make an Impact:- Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality.
- Maintaining open communication with staff and fostering a team spirit.
- Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
- Supervises and assists in guest service training for all Team Members
- Manage quality control of the service and timeliness of food & alcohol orders.
- Evaluate and respond to guest trends, needs, issues, and comments.
- Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events.
- Helps create venue awareness through social media channels.
- Plans and executes various ethnic Asian Holiday calendar events.
- Stays abreast of competitive techniques and strives for continuous improvement.
- Ensures that the outlet's physical appearance/FFE is maintained in exceptional condition.
- Ensures compliance with all regulations associated with food, alcohol, and gaming.
- Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories.
- Optimizes the controlling the cost of labor, food, and beverage.
- Other duties as assigned.
Skills to Help You Succeed:- Have general beverage knowledge of spirits, wine, beer, and cordials.
- Flexible work schedule.
- Knowledge of sanitation laws and health regulations and applicable OSHA regulations
- Knowledge and experience in POS systems such as Micros, Aloha
- Knowledge of budgeting, P&L review, percentages, variances, etc.
QualificationsMust-Haves:- High school diploma or equivalent required; 4-year degree in related fields preferred.
- 5-7 years experience in restaurant management and supervision.
- Ability to:
- Analyze and interpret operation results
- Solve complex problems
- Perform assigned duties under pressure
- Accuracy in completing assigned duties in a timely manner
- Must be certified in alcohol awareness
- Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Physical Requirements:- Ability to work long hours
- Ability to stand for long periods of time without sitting or leaning
- Ability to climb stairs multiple times daily
- Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
- Ability to climb, bend, stretch, twist, or reach with your body and arms
- Ability to work under variable temperatures and noise levels
- Use of stairs and elevators
Working Conditions:- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
What We OfferPerks We Offer You- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
