Position OverviewThe General Manager (GM) oversees all daily operations of a high-volume, upscale downtown restaurant, ensuring exceptional guest experiences, operational excellence, financial profitability, and the development of a high-performing team. This role serves as the primary leader and cultural driver of the restaurant, maintaining the brand's reputation for elevated hospitality, refined cuisine, and premium service standards.
Key ResponsibilitiesOperational Leadership- Oversee all front-of-house and back-of-house operations, ensuring seamless, high-quality service.
- Maintain impeccable dining room standards, ambiance, and overall guest experience.
- Ensure adherence to safety, sanitation, and regulatory requirements.
- Collaborate closely with the Executive Chef to maintain menu quality, consistency, and efficiency in service execution.
- Conduct daily pre-shift meetings, briefings, and walk-throughs to ensure readiness for service.
Guest Experience & Hospitality- Serve as the face of the restaurant, engaging with guests regularly to ensure satisfaction.
- Resolve guest concerns with professionalism, urgency, and grace.
- Cultivate a hospitality-first culture throughout the team.
- Monitor online reviews, feedback trends, and reputation metrics; implement action plans to improve guest sentiment.
Financial Management- Lead the restaurant's financial performance: revenue, labor, COGS, and operational expenses.
- Develop and manage annual budgets, forecasts, and P&L accountability.
- Implement cost-control measures without compromising guest experience.
- Analyze weekly and monthly financial reports, adjusting staffing or operations as needed.
Team Leadership & Development- Recruit, hire, train, and coach management and hourly staff.
- Provide mentorship and development plans to strengthen leadership bench.
- Create and maintain a positive, inclusive, high-performance culture.
- Conduct performance evaluations and implement improvement plans when necessary.
- Ensure staffing levels are appropriate for business demands.
Sales, Marketing & Community Engagement- Partner with marketing to execute promotions, brand activations, and local outreach.
- Build relationships with local businesses, hotels, and community influencers to drive traffic.
- Develop strategies to grow reservations, private dining bookings, and repeat business.
Brand Standards & Quality Assurance- Uphold and enforce all brand standards related to service, product quality, and atmosphere.
- Conduct regular audits to ensure alignment with company guidelines.
- Drive continuous improvement in service delivery and guest engagement.
Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the Restaurant Manager and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of Hyatt's management staff is promoted from within, just about all of your function heads are promoted internally as well. The statistics are there; make it your next step!
QualificationsRequired- 5+ years of leadership experience in an upscale, high-volume restaurant environment.
- Proven success managing teams of 40+ employees, including management staff.
- Strong financial acumen and experience with P&L management.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Ability to thrive in a fast-paced, high-expectation hospitality environment.
- Deep understanding of luxury guest service standards.
Preferred - Experience in a Michelin-recognized or award-winning restaurant group.
- Background in downtown, urban, or unique destination dining concepts.
- Sommelier certification or advanced wine/beverage knowledge.
- Familiarity with reservation platforms (Tock), POS systems, and labor management tools.
Physical Requirements - Ability to stand/walk for extended periods.
- Capacity to lift up to 25 lbs.
- Flexibility to work evenings, weekends, and holidays as needed.
Compensation & Benefits - Competitive base salary + performance-based bonus plan.
- Health, dental, and vision benefits.
- Paid time off and paid holidays.
- Dining discounts and access to continuing education or training.
- Opportunities for advancement
