DEPARMENT: Operations

LOCATION: Theater

REPORTS TO: Regional Manager

JOB DUTIES
• Responsible for recruiting, interviewing, hiring, training, development, and retention of all staff
• Manages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materials
• Ensures employee adherence to company policies and procedures in partnership with HRBP
• Builds a cooperative relationship with KM, Managers, HR, and supervisors to ensure great guest services are met along with exceptional food and film presentation in a clean and sanitary environment
• Attend and participate in Regional and Head office meetings and training
• Enforce Cinepolis values to another employee
• Implement and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
• Ensures all areas meet operational standards and guest service needs by following operational processes and critical points
• Manages and conducts daily pre-shift Take One huddle, and Circle of Sales meetings, and delivers team sales goals and current promotions
• Manages facilities and equipment maintenance through Head Office support
• Ensures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling-related issues by following company policy of pre-and operative cleaning
• Responsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
• Assist with projections as needed including but not limited to ingesting, transferring, and building playlists in the LMS, and maintenance
• Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image
• Manages Net Promoter Scores and guest satisfaction by monitoring weekly surveys and creating SMART action plans based on guest feedback
• Manages online reputation and reviews by tracking trends and responding to guests as needed
• Monitors market share to ensure box office and F&B competitiveness in the designated market area
• Proactively addresses guest service complaints and feedback through customer service platform
• Builds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction-driven
• Manages all inventory systems and reconciliation of all F&B
• Responsible for managing and reconciling petty cash and operating fund
• Responsible for increasing F&B sales
• Reviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenues
• Maximize box office revenues by building balanced showtimes and posting to sales channels upon approval
• Manages all other revenue within the theater which includes events execution and advertising compliance
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE
• Bachelor's Degree in Hospitality, Management or a related field
• Minimum 5 years of In Seat Dining theater or restaurant operations management experience in high-volume operation
• Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
• Proven track record of operational excellence
• ServSafe, Food handling, and Alcohol certification required
• Availability to work during holidays, nights, and weekends with increased hours during peak times
• Standing, walking, lifting, twisting, bending and traversing stairs frequently

SKILLS
• Proven leadership and motivational skills
• Displays a professional appearance and is a positive role model within the restaurant and Support Office
• Strong written and verbal communication skills
• Strong decision-making skills
• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
• High guest satisfaction expectations and focus
• Resourceful problem-solving skills
• Self-motivated and results-driven
• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
• Holds self and others accountable to consistently maintain high-performance standards

WORKING CONDITIONS/PHYSICAL DEMANDS AND SCHEDULING REQUIREMENTS

This is a full-time, exempt management position. The role requires a schedule of at least five (5) days per week and a flexible schedule of up to 50 hours per week, including evenings, weekends, and holidays, depending on business needs, peak periods, and operational priorities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.
While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of the premise.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.