Job DescriptionThe General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People's Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day, every day.
Our General Managers are accountable to:Manage Talent: - Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
- Build a strong team: sources, selects and onboards key talent;
- Actively plan for succession;
- Develop employees: coaches and manages performance.
Drive Results: - Expect personal accountability
- Recognize and rewards results
- Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk
Lead and Influence: - Lead culture;
- Engage employees.
Ensure Commitment to Service Excellence: - Apply service standards to decision making;
- Align with our RESPECT values;
- Communicate the importance of looking through the lens of the customer.
The ideal candidate will possess: - Fluency in English and Mandarin or Cantonese
- Experience in a the Retirement Living, Hospitality, or another relevant sector;
- Minimum of 3-5 years' experience in a leadership role;
- Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
- Demonstrated decision-making, problem-solving, and budget management skills.
