Job Summary:The General Manager is the strategic and operational leader of Castaway Burbank, responsible for driving excellence across all front-of-house operations, banquet operations, ensuring financial performance, and cultivating a culture of hospitality that aligns with our elevated brand standards. This role requires a dynamic, polished operator who thrives in a high-volume, upscale dining environment and leads with vision, empowerment, and operational precision.
Key Responsibilities:- Ensure high levels of guest satisfaction by maintaining high-quality food, service, and ambiance.
- Lead and manage day-to-day restaurant operations, including staff management, customer service, and financial performance.
- Recruit, train, and mentor staff to build a motivated and effective team.
- Develop and implement strategies to drive sales and profitability.
- Monitor and control inventory, budgets, and costs to achieve financial goals.
- Ensure compliance with health, safety, and sanitation regulations.
- Foster a positive work environment and uphold company values and standards.
- Handle customer complaints and feedback professionally and efficiently.
Qualifications:- 5+ years of experience in full-service restaurant management, in a high-volume setting (over $18MM), with a minimum of 2 years in a General Manager role or above.
- Knowledge of special events/catering sales and banquet operations.
- Strong leadership, communication, and interpersonal skills.
- Proven ability and success to manage budgets, analyze financial reports, and make data-driven decisions.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong knowledge of health department codes, OSHA regulations, and safety best practices.
- Passion for hospitality and a commitment to excellence.
- Ability to work nights, weekends, and holidays.
Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
