The General Manager is responsible for the overall performance of the location, including revenue growth, profitability, operational excellence, customer satisfaction, and employee development. This position will lead the team with a strong customer-first mindset while creating a high-performance culture built on accountability, teamwork, and continuous improvement.

WHAT WE OFFER

• Competitive base salary with performance-based bonus opportunity
• Comprehensive benefits package
• Company vehicle or vehicle allowance
• Paid time off and paid holidays
• 401(k) with company match
• Year-round work with a well-established residential services organization
• Leadership development and advancement opportunities
• A strong support system with the resources needed to grow the business

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide full operational and financial leadership for the location, including responsibility for revenue, profitability, budgeting, and overall business performance.
• Develop and execute strategies to achieve and exceed sales, service, operational, and customer satisfaction goals.
• Lead, coach, and hold department leaders accountable for achieving performance expectations.
• Monitor key performance indicators and use business data to identify opportunities, resolve challenges, and improve results.
• Create a strong culture of accountability, teamwork, employee engagement, and exceptional customer service.
• Ensure company policies, procedures, safety standards, and operating practices are consistently followed.
• Recruit, develop, and retain high-performing leaders and team members.
• Conduct regular performance reviews and provide ongoing coaching, feedback, and professional development.
• Review business forecasts, budgets, staffing levels, and financial reports to ensure the location is positioned for continued growth.
• Maintain visibility throughout the operation and promptly address employee, customer, and business concerns.
• Identify opportunities to improve efficiency, productivity, service delivery, and overall profitability.
• Partner with regional and corporate leadership to implement company initiatives and share best practices across the organization.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in business, management, or a related field preferred; equivalent leadership experience will be considered.
• Minimum of 6 years of progressive leadership experience with responsibility for business operations and team performance.
• Demonstrated experience managing profit and loss, budgets, revenue growth, and operational performance.
• Proven track record of meeting or exceeding revenue and profitability goals.
• Experience leading managers and developing high-performing teams.
• Strong financial acumen with the ability to analyze performance data and translate findings into action.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to establish priorities, manage multiple departments, and operate effectively in a fast-paced environment.
• Proficiency with Microsoft Office and business performance reporting tools.
• Residential HVAC, plumbing, electrical, construction, or home-services experience is strongly preferred.

SUCCESSFUL CANDIDATES WILL BE ABLE TO

• Lead with a customer-first and results-driven mindset.
• Build trust and accountability across all levels of the organization.
• Motivate teams to achieve aggressive growth and performance goals.
• Make informed decisions using operational and financial data.
• Balance immediate business needs with long-term growth strategies.
• Maintain a visible, hands-on leadership presence throughout the operation.