OverviewImagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers-and have a great time doing so. The General Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time.
Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical job (spoiler alert: it's way better).
ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a General ManagerGENERATE & MONITOR CENTER REVENUE - Help develop financial operational plans/budgets and monitor their performance to achieve your center's financial goals, including driving food & beverage sales. Review and control labor costs and other expenses.
BE AN OPERATIONAL PRO - Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.
TRAIN YOUR TEAM - Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
REVIEW CENTER PERFORMANCE - Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.
RALLY THE TROOPS - Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise.
MAKE GUESTS PRIORITY #1 - Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
DRIVE FOOD & BEVERAGE SALES - Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
REMAIN FLEXIBLE - An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.
WHO YOU ARE As a General Manager, you're a customer service pro who knows what it's like to work in a fast-paced environment and who thrives in that energy. You're highly attuned to the guest experience, accountable for your performance (and that of the teams you'll manage), and are a strong team player across the board. You're also an extraordinary problem-solver and trouble-shooter and have at least a few years of full service restaurant management experience under your belt.
DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team - 5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations
- Bachelor's Degree
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong Team Player
- Exceptional "People Developer"
- Customer Service Pro
- Knowledge of POS register systems
- Solid Communication Skills
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
- Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
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The pay rate for this position is $85,000 to $95,000 per year.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits
