POSITION SUMMARY
Set the tone and lead and inspire high-performance teams to excel in leasing, maintenance, and financial performance by focusing on service. Driven by a desire to deliver service excellence, naturally excel at motivating employees to anticipate resident and prospective resident needs and provide superior service to ensure that we deliver the best in apartment living.
WHAT YOU'LL DO
- Build a strong and cohesive team that is motivated to perform including hiring, training, and supervising either directly or indirectly all onsite community staff.
- Provide team members guidance on expectations that helps them understand how their role and performance contributes to both the team and the company’s performance.
- Demonstrate a passion for service excellence that inspires team members to provide service and care that distinguishes JBG SMITH from the competition.
- Empower team members to resolve service issues and work quickly, creatively, and effectively with residents to address concerns.
- Participate in community activities and social events to build resident relationships.
- Oversee onsite leasing to ensure that the community maintains targeted occupancy goals.
- Drive financial performance in-line with the annual budget and reporting monthly results.
- Routinely inspect the community to ensure that the highest standards are maintained.
WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)
- Five years of experience in residential property management or customer service-related fields such as hospitality, retail, and restaurants and the highest standards of integrity, creativity, and teamwork.
- Prior leadership and supervisory experience and a track record of leading high-performing teams in a fast-paced environment.
- Experience in managing budgets and driving financial performance.
- Strong aptitude for computer systems and software.
- Passion for providing exceptional customer experiences and embodying our core customer service elements of:
- CARING – Demonstrated passion for caring about customers and co-workers alike.
- PROFESSIONALISM – Professional presentation and superior written and verbal communication skills.
- EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns.
- LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
- INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.
- College degree preferred.
- Multi-site management or lease up experience is preferred.
HOW WE SUPPORT YOU
The compensation range for this position is $112,000 to $120,000 annually. Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
JBG SMITH offers a bonus program, renewal incentives, and a competitive benefits package; including up to $5,200 annual reimbursement for professional development opportunities.
For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.
