Job Title: General Manager
Department: Lifestyle/Residential
Reports to: Regional Manager
Job Type: Exempt
Job Summary: The
General Manager is responsible for overseeing all daily operations of a business unit, facility, or location to ensure efficient performance, profitability, and customer satisfaction. This role manages cross-functional teams, drives business growth, and ensures compliance with company policies and standards.
Key Responsibilities: Operational Leadership- Manage all aspects of daily operations including staffing, inventory, customer service, membership and facility management.
- Develop and implement operational policies and procedures to improve efficiency and service quality.
- Monitor financial performance including budgets, expenses, and revenue to meet targets.
- Coordinate with property management and community boards, as applicable, to align resident and membership offerings.
- Identify, vet and manage relationships with vendors for equipment maintenance, repairs and facility upkeep.
- Ensure all vendor work complies with facility safety standards and insurance requirements.
Team Management- Lead recruitment, training, and development of employees to build a strong, motivated team.
- Foster a positive workplace culture that emphasizes teamwork, accountability, and high performance.
- Conduct regular performance evaluations and address employee relations issues as needed.
- Prepare and submit payroll on a weekly basis.
Customer Experience- Ensure excellent customer service standards and respond to customer feedback or complaints promptly.
- Implement initiatives to enhance customer satisfaction and loyalty.
- Provide wellness driven service offerings to resident and membership base such as personal training, group exercise classes and social lifestyle events.
- Represent the building brand in all resident & member interactions.
- Serve as the primary point of contact for resident inquiries about fitness and wellness amenities.
- Opportunity to provide personal training on a weekly basis for additional compensation. Must hold a personal training certification by an ARCH accepted institution.
Business Development & Membership- Collaborate with leadership to set sales targets, marketing initiatives, and growth strategies.
- Analyze market trends and competitor activity to identify new opportunities.
- Manage vendor relationships and negotiate contracts as necessary.
- Drive fitness membership sales through prospecting, outreach and tours.
- Meet & exceed monthly fitness membership sales targets.
- Process membership applications, contracts and payment setup.
Compliance & Safety- Ensure compliance with all legal, regulatory, and safety standards.
- Oversee health and safety protocols and maintain a safe working environment.
Qualifications:Education & Experience- Bachelor's degree in Business Administration, Management, or related field preferred.
- 5+ years of management experience in a relevant industry.
- Proven track record of managing teams and driving business results.
- Personal Trainer certification preferred, but not required.
Key Competencies- Strong leadership and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Financial acumen and ability to manage budgets.
- Effective communication and customer service skills.
- Ability to multitask and adapt in a fast-paced environment.
Essential FunctionSeldomOccasionallyFrequentlyStationary Position -- Sitting or Standing
X
Active Position -- Walking, jogging, running
X
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
X
Climb/Balance -- Stairs, ladders, ropes, equipment, beams
X
Stoop/kneel/crouch or crawl -- Position self, move
X
Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information
X
See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
X
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
X
