Aramark

General Manager

Aramark • $100K — $120K *
Jacksonville, AR 72076In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations Management, Engineering, or related field preferred.
  • Significant leadership experience in field service or related operations.
  • Demonstrated experience in leading teams and holding leaders accountable for results.
  • Proven ability to manage business metrics including revenue, expenses, and profitability.
  • Experience in customer relationship development and business growth strategies.
  • Strong operational judgment balancing customer needs with long-term objectives.
  • Familiarity with field service systems and inventory management is strongly preferred.

Responsibilities

  • Own overall performance including revenue growth and profitability.
  • Develop and execute annual plans and performance strategies.
  • Identify performance gaps and implement corrective actions.
  • Establish performance expectations and accountability measures.
  • Use data analysis to inform business decisions and improve efficiency.
  • Promote proactive service models to enhance customer experience.
  • Lead the operations of field service, refurbishment, dispatch, and customer support.

Benefits

  • Comprehensive training and development opportunities.
  • Strong emphasis on employee engagement and teamwork.
  • Culture that fosters continuous improvement and safety.
  • Opportunity for career growth within a national organization.
Full Job Description
Job Description

Best Beverage Equipment Service is a specialized equipment service business supporting internal Aramark operations and external customers through field service, equipment refurbishment, technical support, and client contact center operations.

The General Manager is responsible for the overall performance, growth, and continued development of the business. This leader will operate with an ownership mentality, translating business priorities into disciplined execution, measurable results, and an exceptional customer experience.

Leading through a team of Service Managers and a Contact Center Manager, the General Manager has responsibility for field technicians, refurbishment operations, service dispatch and customer support. The role owns the day-to-day business, including revenue growth, profitability, client retention, service execution, safety, employee engagement, labor productivity, fleet readiness, inventory control, and operational efficiency.

The General Manager will strengthen and expand existing customer relationships while identifying opportunities to grow Best Beverage's services with internal Aramark partners and external customers. Success requires a leader who can balance hands-on operational involvement with long-term business development, build capable leaders, use data to improve performance, and create an operation that can grow without sacrificing service quality.

This is an in-person role, and remote or hybrid work arrangements are not available.

Business and Operational Leadership

  • Own overall performance of Best Beverage Equipment Service, including revenue, profitability, margin, labor, operating expenses, inventory, capital requirements, and financial controls.
  • Develop and execute annual operating plans, budgets, forecasts, and performance-improvement strategies aligned with organizational goals.
  • Partner with Finance to understand results, identify performance gaps and unfavorable trends, and implement sustainable corrective actions.
  • Establish clear operating expectations, performance routines, accountability measures, and timely, accurate operational and financial reporting.
  • Use financial, operational, workforce, and customer data to identify risks, prioritize resources, and make informed business decisions.
  • Identify opportunities to improve labor productivity, technician utilization, routing, fleet efficiency, parts management, inventory control, and cost-to-serve.
  • Provide overall leadership for field service, equipment refurbishment, dispatch, client support, and contact center operations.
  • Lead through Managers, ensuring alignment, consistency, accountability, and effective execution across functions.
  • Establish and monitor service standards for response time, work-order completion, first-time fix rate, repeat service calls, preventive maintenance, equipment uptime, customer communication, and backlog.
  • Ensure work is properly assigned, scheduled, documented, completed, and closed accurately and efficiently.
  • Maintain appropriate staffing, scheduling, fleet, tools, parts, and equipment resources to meet current service commitments and support future growth.
  • Promote proactive service models that reduce downtime, prevent repeat issues, and improve customer experience.
  • Ensure refurbishment operations produce safe, reliable, customer-ready equipment while maximizing asset value and controlling cost.
  • Ensure installations and service projects are appropriately scoped, priced, resourced, scheduled, communicated, and completed on time and within financial expectations.
  • Regularly engage with employees and leaders in the field to understand operating conditions, remove barriers, reinforce expectations, and validate execution.
  • Lead implementation of new processes, systems, service capabilities, and operational initiatives, and develop scalable practices that support growth while maintaining quality, safety, responsiveness, and financial discipline.


Growth, People, Safety, and Compliance

  • Develop and execute strategies to retain, strengthen, and expand customer relationships and serve as a senior point of contact for key customers, business partners, and internal stakeholders.
  • Build a strong understanding of customer operations, equipment needs, service expectations, contractual commitments, satisfaction trends, and future business opportunities.
  • Identify opportunities to expand Best Beverage services across Aramark businesses, National Accounts, Market Centers, and external customers aligned with the organization's capabilities and strategy.
  • Partner with Sales, Operations, Finance, Supply Chain, National Accounts, and other functions on proposals, service solutions, pricing strategies, and implementation plans.
  • Ensure new business is operationally supportable, appropriately priced, and aligned with labor, technical capabilities, geographic coverage, and financial expectations.
  • Expand technical and service capabilities based on customer needs, market opportunities, and long-term business strategy.
  • Develop strategic relationships with equipment manufacturers, parts suppliers, and service partners to improve technical support, parts availability, warranty recovery, service capability, and cost.
  • Lead recovery plans for underperforming accounts, service failures, or customer relationships requiring immediate intervention.
  • Build, develop, and retain a high-performing management team and establish clear expectations for operational results, people leadership, communication, safety, and customer experience.
  • Maintain regular business reviews, manager one-on-ones, field observations, and performance-management routines.
  • Ensure leaders effectively manage staffing, onboarding, technical training, certification, scheduling, productivity, performance, employee relations, succession planning, and development.
  • Foster a culture of ownership, urgency, teamwork, accountability, continuous improvement, respect, recognition, and employee engagement.
  • Partner with Human Resources and Talent Acquisition to maintain an effective workforce plan and sustainable pipeline of technical and leadership talent.
  • Maintain a strong safety culture across field service, refurbishment, vehicle operations, equipment handling, and customer locations.
  • Ensure compliance with Aramark policies, the Business Conduct Policy, customer requirements, manufacturer standards, and applicable laws and regulations.
  • Maintain disciplined fleet-management practices and ensure required safety, technical, equipment, driver, and compliance training is completed.
  • Maintain accurate records related to work orders, customer assets, inventory, certifications, training, fleet, safety, and other operational requirements.
  • Investigate incidents, service failures, asset losses, and compliance concerns; identify root causes and ensure corrective actions are completed.
  • Protect company and customer assets, information, equipment, inventory, and funds, and proactively identify and escalate significant operational, financial, safety, workforce, and customer risks.


At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and customers. To meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

  • Bachelor's degree in Business, Operations Management, Engineering, Technical Services, or a related field is preferred. Equivalent relevant experience may be considered.
  • Significant leadership experience in field service, equipment repair, technical services, facilities, route-based operations, contract services, or a related service industry.
  • Demonstrated experience leading through other managers and holding leaders accountable for both operational and people results.
  • Proven ability to manage a business, department, or operating unit with responsibility for revenue, expenses, labor, profitability, budgeting, forecasting, and financial analysis.
  • Experience developing customer relationships, retaining business, resolving escalated service concerns, and identifying growth opportunities.
  • Strong operational judgment and the ability to balance immediate customer needs with safety, workforce capacity, financial expectations, and long-term business priorities.
  • Ability to use operational and financial reporting, dashboards, service systems, and performance data to identify trends and drive action.
  • Experience improving service delivery, labor productivity, customer satisfaction, workflow management, and operating consistency.
  • Strong communication and interpersonal skills with the ability to influence employees, managers, customers, senior leaders, and cross-functional partners.
  • Demonstrated ability to lead change, establish structure, improve accountability, and scale an evolving business.
  • Working knowledge of field service systems, work-order management, dispatch, fleet operations, parts and inventory control, and equipment lifecycle management is strongly preferred.
  • Ability and willingness to travel to customer locations, field operations, and other business sites as required.


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Hospitality & Recreation
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ
ARMK
* Ladders Estimates

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