United Air Lines, Inc

General Manager - Airport Operations

United Air Lines, Inc • $100K — $120K *
Sacramento, CA 95823In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required
  • 5+ years of leadership experience in Airport Operations
  • Familiarity with airport operations technology and internal audit standards
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal abilities
  • Ability to work in a fast-paced environment with flexible hours

Responsibilities

  • Oversee day-to-day operations and performance of a domestic outstation
  • Set and implement operational standards for safety and service
  • Monitor performance and initiate corrective actions as needed
  • Assess and justify equipment and staffing requirements
  • Collaborate with headquarters and other operating departments
  • Supervise contracted ground handling agents
  • Lead initiatives to enhance customer service and maintain professional standards

Benefits

  • Collaborative work environment with strong focus on employee relations
  • Opportunities for professional development and training
  • Engagement with various federal and state agencies
  • Support of high-stakes operational environments requiring dynamic problem-solving
  • Opportunity to work with a diverse team across multiple operational areas
Full Job Description
Description

Job Overview and Responsibilities

  • Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
  • Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
  • Monitors performance against plans and initiates corrective actions to improve results
  • Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
  • Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
  • Coordinates and provides functional guidance and supervision of contracted ground handling agents
  • Represents airport activities to federal, state, and city agencies as well as the FAA
  • Responsible for day-to-day operational performance of assigned domestic outstation
  • Maintains a safe, clean and reliable operation
  • Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
  • Lead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
  • Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
  • Responsible for performance management and ongoing professional developmental support of direct reports and "dotted line" reports
  • Responsible for compliance with Stations controls and Internal Audit standards
  • Leads station budget, staffing forecasts and resource requirements
  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions
  • Leads vendor service contracts as required


Qualifications

What's needed to succeed (Minimum Qualifications):

  • High school diploma or equivalent
  • Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience
  • Knowledge of airport operations and related technology
  • Ability to work in a dynamic, fast paced operational environment
  • Knowledge of station controls and Internal Audit standards
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Knowledge of operational corporate policies and procedures
  • Strong communication and interpersonal skills
  • Demonstrated ability to develop and motivate personnel
  • Strong problem-solving skills and drive for excellence
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
  • Must live in the vicinity of the airport
  • Travel required as needed
  • Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
  • Must be eligible to acquire and maintain credentials vital for the position
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • United will consider applicants with criminal histories consistent with Fair Chance Ordinance.


What will help you propel from the pack (Preferred Qualifications):

  • Bachelor's degree or related experience
  • Customer Service and/or Ramp experience
  • Hub and Line experience
  • Knowledge of Union Contract

About United Air Lines, Inc

United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
Learn more about United Air Lines, Inc
Size
87,400 employees
Market Cap
$12.4 billion
Industry
Aerospace & Defense
Net Income
-$7 billion
Founded
1926
5 Year Trend
-7.6%
Revenue
$15.3 billion
NASDAQ
UAL
* Ladders Estimates

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