Role Overview

Sodexo is seeking a Environmental Services / Custodial General Manager 4 for UH Cleveland Medical Center located in Cleveland, OH.

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.

What You'll Do

• Be responsible for driving client and patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• Lead teams and departmental projects and initiatives;
• Effectively manage the Unit Operating System; and/or
• Support a diverse and inclusive workforce.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Leadership experience developing and motivating a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system;
• Experience as an expert in building and maintain strong customer / client relationships;
• A strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment;
• Capability of analyzing data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;
• Experience effectively managing projects within agreed upon timelines;
• Proficiency with computers and other technology;
• Background with Vendor and contract management, as well as union and contract negotiations; and/or
• Strong financial acumen and budget management experience

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years