Location: USA - Fort Worth, Silver Creek Rd Division: Solutions Job Posting Title: General Manager - 2nd shift Time Type: Full Time Shift: Primarily second shift starting at 6pm SUMMARY The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager ("GM") will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The "GM" will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES Operations 30 Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility 30 Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance 30 Sets goals to provide continuous improvement for assigned site Safety 30 Responsible for the overall safety and security of assigned operations and staff 30 Maintain positive IFR statistics and other safety metrics for assigned operation 30 Actively support and oversee site safety programs and committees for the operation 30 Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization Labor Management 30 Develops teams to achieve company and client objectives for the operation 30 Trains and educates management to ensure that service requirements are met and ultimately exceeded 30 Communicates the mission, vision, and core values to motivate direct reports 30 Actively supports and practices mentoring, succession planning, and management development activities at the site level Management Information System 30 Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client 30 Stays abreast of industry trends and latest WMS technology Budgeting 30 Partners with senior leadership to develop and recommend annual operating budget for assigned operation 30 Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation 30 Ensures that all accounts achieve predetermined profit standards Customer Service 30 Acts as site level champion of client relationship management 30 Assists in setting standards appropriate to client and scope of work 30 Implements and monitors KPIs (Key Performance Indicators) for assigned operation 30 Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation Miscellaneous 30 Participates in local trade, professional, and civic associations as a representative of the company OTHER DUTIES 30 Performs other duties as required SUPERVISORY RESPONSIBILITIES 30 Responsible for Operations Managers, Supervisors and other leadership roles as assigned for the specific operation MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience 30 High School Diploma or GED is required 30 Budgeting and P&L management experience required 30 At least 3 years of experience in an operations management related position Certificates, Licenses, Registrations or Professional Designations 30 N/A SKILLS, KNOWLEDGE AND ABILITIES Computer Skills 30 Basic understanding of WMS (Warehouse Management Systems) 30 Strong proficiency in basic MS Office applications Language Skills 30 English (reading, writing, verbal) Mathematical Skills 30 Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets Other 30 The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical PREFERRED QUALIFICATIONS 30 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience 30 Prefer 5 years' experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity 30 Varied industry vertical experience is preferred 30 3PL management experience strongly preferred PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. 30 Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported. 30 Must be able to travel by plane and/or automobile. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. 30 Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER INFORMATION 30 Travel may be required, determined by business needs For this position, the expected base pay range is $140,000.00 - $160,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.