Consultant Claims - CH08CE

Sr Representative Claims - CH08BE

The General Liability Litigation Senior Claim Representative or Consultant is accountable for delivering superior customer service and successfully investigating, reserving, recommending and implementing strategies to resolve claims consistent with corporate claim standards, policies and procedures and statutory, regulatory and ethics requirements. The selected candidate will partner with Staff Legal and outside counsel to resolve General Liability cases including: Premise Liability, Operations Claims, Product Liability, Professional Claims, Advertising Injury claims, Homeowner Liability, Employment Liability exposures and others. Additional key responsibilities are as follows:

Claim File Management
Plan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirements
Properly assess the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors
Develop advanced functional knowledge to appropriately interpret and apply insurance coverage. Develop technical and jurisdictional expertise
Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and procedures
Identify and properly mitigation, subrogation, and other recovery opportunities

Customer Service
Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers
Obtain first-hand customer information; use it for improvements in products and services
Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations
Business Acumen and Technical Expertise
Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgment
Accurately resolve complex coverage and compensability issues
Possess the ability to investigate, evaluate and negotiate highly complex claims to appropriate disposition
Possess superior analytical and critical thinking skills; expert knowledge of complex medical terms, excellent time management abilities
Possess the advanced technical knowledge to properly reserve highly complex claims
Properly apply statutory laws and regulations of applicable jurisdiction
Demonstrate advanced expertise to utilize claim management practices to effectively manage loss costs
Expertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation

Teamwork and Team Building
Support and help create a team environment that celebrates diversity and inclusion
Support and assist in building a high performing team with diverse characteristics, where individual differences are valued
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization

Location: Remote / Virtual Training
Start Date: Open
Hours: 8:00 AM- 5:00 PM Monday-Friday

Qualifications
2 to 5+ years relevant experience managing general liability claims strongly preferred
Technical expertise in managing claims of high complexity
Strong computer proficiency in utilizing software programs
Excellent communication skills, oral, written, collaboration and negotiation
Excellent time management and organizational skills
Effective customer service skills
Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the claimant's best interests
Leader among claim handlers providing advanced expertise to teammates in solving problems
College degree preferred or 5+ years relevant work experience required
Consistent high level of performance and achievement over career span
State required certification exams and adjusting licenses
JD, SCLA or CPCU designation a plus

This position may be filled as a Senior Claim Representative or Consultant commensurate with a candidate's experience:

Senior Rep ($62,400 - $93,600)
• Lower complexity and lower value cases, generally up to $750k.
• Low to moderate complexity litigation
• Loss types include but are not limited to premises, products, and completed operations general liability losses

Consultant ($84,800 - $127,200)
• Higher complexity and case values up to $1m+
• Complex litigation with multiple co-defendants, multiple plaintiffs, and complex coverage and risk transfer issues
• Able to handle a wide variety of litigation and/or loss types

Licensing Requirements: As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$62,400-$127,200

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.