Description and Requirements

Job Description

Job Title: Client Partner - Banking - Director (for vacant role)

We are looking for a Banking Client Partner to join our dynamic team!

As a Client Partner for our Banking portfolio, you will play a critical role in Slalom's go-to-market team, accountable for client strategy, sales growth, and the successful delivery of services within your assigned accounts. You will set a strategic multi-year direction for your territory, shaping and delivering transformational programs while maintaining operational excellence.

This role requires a leader who thrives in ambiguity, understands the nuanced ecosystem of Canadian financial institutions, and can confidently guide our clients from legacy architectures into modern, AI-enabled futures.

So, what will I do?
• Build Executive Trust: Establish and scale Slalom's brand within your assigned accounts by building high-trust, strategic relationships directly with C-suite stakeholders (CIO, CTO, CDO).
• Drive Account Strategy & Sales: Identify and develop a pipeline of opportunities that align with our clients' strategic objectives, partnering seamlessly with internal executive sponsors to align account strategies with overarching Canadian market ambitions.
• Shape Modern Solutions: Collaborate with our diverse technical and business teams to define and implement cutting-edge industry solutions, guiding banking clients through complex technology transitions.
• Operate in the Grey: Act as a bridge between emerging global capabilities and immediate client needs, demonstrating the agility to take nascent solutions to market and refine them in real-time alongside our clients.
• Leverage Ecosystems: Develop strong partnerships with relevant Alliance partners in the client ecosystem to drive joint business development and shepherd operational processes.
• Ensure Delivery Excellence: Guide clients from initial ideation to the successful delivery of complex, multi-disciplinary engagements, ensuring quality at every phase.
• Champion Client Satisfaction: Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom's overall relationship with our clients.
• Embody Our Core Values: Participate in Slalom leadership forums and act as an active ambassador of Slalom's culture, fostering an environment of inclusivity and growth.

Key Metrics:
• Maintain a 40% individual utilization target
• Drive a personal revenue responsibility of $5 million+
• Achieve and maintain annual CSAT score rating targets

And, what will I bring?
• Consulting Leadership: Prior experience in a senior go-to-market or leadership role within a technology or management consulting environment.
• Industry Expertise: Consulting account development and delivery management experience with clients in the banking industry, including deep contextual knowledge of the Canadian financial services landscape and its complex organizational matrices.
• Regulatory Acumen: Proven ability to navigate the complex regulatory, risk, and compliance frameworks inherent to the banking and financial services sector.
• Delivery Foundation: A strong foundational core in technical program management, enabling you to rapidly identify delivery gaps, structure complex programs, and ensure operational excellence across the portfolio.
• Next-Gen Technology Fluency: Deep familiarity with modern technology trends, extending beyond Cloud & Data to explicitly include the strategic application of Artificial Intelligence, agentic workflows, autonomous agent orchestration, and AI Control Plane architectures.
• Ecosystem Experience: Familiarity partnering and delivering with major ecosystem players (AWS, Microsoft, Google, Salesforce) and modern data/AI platforms.
• Commercial Acumen: A strong track record of meeting and exceeding similar revenue targets, with deep experience managing account commercials, including pricing, profitability, and contracts.
• Soft Skills: Excellent negotiation, conflict management, problem solving, and decision making skills with a high tolerance for ambiguity.

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements.

Slalom Employee Perks:

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual "Thrive Well-Being" Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!

*All benefits are subject to eligibility requirements