Description and Requirements

Job Description

Title: Go-To-Market CX (Customer Experience) Capability Leader

Level: Senior Principal

Location: Austin, Houston, Dallas

This position reports to the Go-To-Market CX Capability TOLA (Texas, Oklahoma, Louisiana, Alabama) Lead. Candidates must be based in the Austin, Dallas, or Houston market.

What You'll Do

This role connects the regional CX Capability strategy with TOLA market needs. You will be a subject matter expert and thought leader at external events, collaborate with industry partners to identify opportunities, and serve as a trusted advisor to clients.

You will develop and drive a go-to-market strategy, contribute to sales pipeline growth, support delivery in billable roles, and partner with leadership to achieve revenue targets and address capability challenges.

Capability Vision & Strategy
• Tailor the regional or country-wide CX Capability strategy to the TOLA market based on client portfolio, market maturity, and geographic makeup. A background in Marketing & Advertising or Customer Strategy is preferred.

Go-to-Market Approach
• Create demand for yourself and your team by proactively seeking speaking opportunities as a Capability SME and thought leader at conferences and external events.
• Partner with Marketing and Operations to plan and execute Slalom-led thought leadership events tied to Capability and Client Outcomes.
• Drive awareness and generate demand through participation in campaigns, RFIs, RFPs, workshops, and POCs.
• Research client portfolio needs and adjusts focus to topics of resonance. Build relationships within the target and active client portfolio.

Business Development & Sales
• Partner with industry-aligned Client Partners and Sales Executives to identify and pursue opportunities tied to CX Capability and create connections to opportunities where CX can provide lift.
• Serve as Solution Lead or SME during pursuits, pulling in appropriate expertise from the broader capability team as needed.
• Support multi-capability solutioning and client outcome-based selling motions with the GTM team.
• Own a revenue target of $1M.

Resource Pipeline
• Participate in TOLA's hiring, staffing, and workforce planning rhythms.
• Contribute to planning for the market-dedicated capability pool to ensure the right-skilled talent availability.

People Development
• Develop and mentor a small team of direct reports, including market or office Capability GTM Leads.
• Serve as a mentor to practitioners within the CX capability community.
• Participate in performance management by providing feedback on the Capability team members engaged in pursuits and delivery.

Delivery Management
• Contribute to delivery through billable roles as Delivery Solution Lead and/or SME, with a utilization target of 65%.

Financial Management
• Partner with the Market GTM team and Capability leadership to build growth and cost projections.
• Create and monitor revenue forecasts and overall capability healthy at the market level, escalating as needed to ensure proper staffing across geographic tiers.

What You'll Bring
• Inspirational Leadership - Strategic, forward-looking thinker who connects market needs to capability strategy.
• Proactive GTM Mentality - Builds pipeline and client relationships without waiting for others to generate leads.
• Executive Presence - Speaks confidently with customer CXO/CMOs as a peer, and represents Slalom credibly at external events.
• Collaboration - Works seamlessly across teams, capabilities, and geographies to achieve client and market outcomes.
• Culture - Bring a winning, sales-focused, attitude and grow that across the market teams.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $162,000-243,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.