Qualifications

• 2+ years of CRM experience with a solid grasp of the software development lifecycle.
• Hands-on experience implementing Salesforce solutions across full project lifecycles.
• Proficient in acting as a liaison between business and technical teams for effective solution delivery.
• Skilled in defining business processes and requirements for improvement.
• Experience in leading requirements gathering sessions and designing process flows.
• Solid understanding of system configuration to design scalable solutions that meet client needs.
• Familiarity with project management concepts and experience managing complex projects.

Responsibilities

• Propose and implement Salesforce solutions that align with business requirements.
• Lead sessions with clients to gather and document business needs.
• Develop comprehensive plans and estimates for project phases throughout the delivery cycle.
• Document requirements through detailed use cases.
• Guide stakeholders in testing and demonstrating the solution's functionality.
• Evaluate solution options against the client’s needs, emphasizing both configuration and customization alternatives.
• Conduct impact analyses for scope changes and document all alterations to requirements.

Benefits

• Engaging company culture with fun events and activities.
• Opportunities for lunch and learn sessions.
• Health and wellness initiatives for employee well-being.
• Annual retreats to foster team building.
• Supportive employee resource groups and social clubs.
• Generous vacation policy with additional wellness/sick days.
• Competitive compensation package including retirement savings options.