Apple

GenAI Solutions Architect, Customer Systems

Apple$130K — $180K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 9+ years of experience in software engineering, data engineering, or solution architecture.
  • 2+ years of hands-on experience with GenAI solutions, specifically deploying using RAG in production environments.
  • Proficiency in Python or Rust and familiarity with modern AI SDKs.
  • Experience in creating architectural diagrams and technical documentation for non-technical audiences.
  • Bachelor's degree in Computer Science, Engineering, or a related field.

Responsibilities

  • Lead the design and implementation of scalable GenAI applications.
  • Bridge business strategy with technical execution for AI solutions.
  • Select appropriate infrastructure while ensuring data security and compliance.
  • Guide engineering teams from proof-of-concept through to production deployment.
  • Collaborate with cross-functional teams and stakeholders throughout the development lifecycle.
  • Champion customer systems in GenAI, enhancing customer experience across multiple channels.

Benefits

  • Opportunity to work on cutting-edge AI technology and solutions.
  • Collaborative and fast-paced work environment.
  • Engagement with cross-functional teams and diverse projects.
  • Focus on innovation and problem-solving in real-world applications.
Full Job Description
The Support Engineering GenAI Solutions team at Apple is seeking a dedicated and detail-oriented Solution Architect. We are seeking a visionary and hands-on Generative AI Solution Architect to lead the design and implementation of cutting-edge AI solutions. In this role, you will bridge the gap between business strategy and technical execution. You will be responsible for architecting scalable GenAI applications (using LLMs, RAG, and Agents), selecting the right infrastructure, ensuring data security, and guiding engineering teams from proof-of-concept to production.If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.

Our team is responsible for building and managing GenAI based conversational AI systems for multiple business groups within Apple. While most of the use-cases are associated with automating contact center use cases, the team builds solution for multiple other complex business challenges. In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process. Serve as the Customer System GenAI domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

9+ years of total experience in software engineering, data engineering, or solution architecture. 2+ years of hands-on experience designing and deploying GenAI solutions/Agentic AI solutions using RAG in production Strong proficiency in Python/Rust and modern AI SDKs. Demonstrated ability to create architectural diagrams and technical documentation for non-technical stakeholders. Bachelor's degree in Computer Science, Engineering, or a related technical field.

Excellent problem-solving and analytical skills Strong written and verbal communication skills as well as strong organizational skills. Ability to juggle and complete multiple tasks Excellent leadership and influencing skills Proficient at managing multiple global efforts simultaneously Able to fit in well with a team, understand capabilities and priorities Self-motivated and pro-active with demonstrated creative and critical thinking capabilities Engineering/ Technical background preferred

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

Similar Jobs

More Jobs at Apple

More Information Technology Jobs

Find similar GenAI Solutions Architect, Customer Systems jobs: