We are looking to hire a Functional Consultant. The main purpose of this role is to be responsible for designing and configuring Workforce Management solutions and core functionality that meets and exceeds the customer's specific requirements and specifications. Leveraging industry best practice and expertise you will benchmark current process' and offer sound solutions on appropriate business improvements whilst supporting the customer throughout. Join us and work closely with leading Global retailers across the United States.
Using previous implementation experience you will also be able to assist and guide customers through the change management process. You will be accountable for requirements analysis, configuration, testing, training and deployment of the chosen solution and right the way through to go live support. Ensuring that all aspects delivered meets with REPL Consulting quality standards.
Key tasks - Work closely with clients to clearly identify their specific requirements and map functionality ensuring any non-standard functional specifications are identified, logged and escalated where appropriate
- Highlight and document any development or integration requirements
- Assist with project management including updating the plan, tracking timelines, escalating risks and facilitating workshops and meetings
- Support the client team with project planning, change delivery across business units and knowledge transfer
- Design and delivery of the chosen solution within scope, to budget and to REPL Consulting quality standards
- Ensure compliance with REPL Consulting best practice and maintenance of objective proof of compliance
- Timely handover of the project to support with all relevant and up-to-date documentation
- Manage any issues, identify causes and escalating where appropriate
- Business Analytics
- Create and maintain system documents for all configured elements
- Support the client with functional testing and end to end acceptance testing escalating any failures and identifying causes
- Assist migration of solution to Production environment
- Assist training delivery both internally and to clients
- Support Go-Live and roll-out of end solution
Experience and Qualifications - Ideally has at least 4-years relevant work experience in a Business/Systems Analyst or Functional Design type role on Technology Projects
- Bachelor Degree or equivalent business experience
- Retail experience desirable (eg Store/Supply Chain Systems/Operations)
- Have previous experience within a WFM project role, vendor selection, design, build, test and roll-out phases of a project
- Detailed knowledge of labor management/demand/labor analytics desirable
- Experience of interfacing to other systems is desirable
- Experience of interfacing to other Enterprise Resource Planning systems
- Broad knowledge of the business dynamics of the retail sector
- Experience in writing and executing software test plans
- Experience working in complex business environments and on high-pressure, fast-paced projects in a collaborative team setting
Skills and Abilities - Excellent problem solving and analytical skills and a solid understanding of systems implementations
- Configuration of Workforce Management Systems, JDA/Red Prairie / Kronos / Workplace
- Presenting to a large group of individuals at different levels and dealing with clients face-to-face on a regular basis
- Excellent time management skills and the ability to work well on your own
- Basic understanding of databases including Oracle or MS SQL (desirable, but not essential)
- Full project lifecycle from design to support
- Proficient in the use of the Microsoft Office suite and Windows
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