The Virtual Assistant team within John Hancock US Technology is transforming how customers, advisors, and operations teams interact across digital channels. As a Full-Stack Software Engineer, you will build and enhance intelligent customer experiences powered by conversational AI, cloud technologies, and modern software engineering practices. This role offers an opportunity to work on highly visible digital products, collaborate with cross-functional teams, and help shape the future of AI-driven customer engagement. You'll contribute to scalable, secure, and customer-focused solutions that support the next generation of omni-channel experiences.
Position Responsibilities- Design, develop, and enhance Virtual Assistant and conversational AI solutions supporting customer servicing experiences.
- Develop scalable applications and APIs using C#, .NET Core, ASP.NET, REST services, and microservices architecture.
- Build and maintain responsive user interfaces using modern front-end technologies such as React.
- Design and deploy cloud-native solutions leveraging Microsoft Azure services.
- Collaborate with product owners, architects, UX designers, and engineering teams to deliver innovative digital solutions.
- Implement CI/CD pipelines, automated testing, DevSecOps practices, and application monitoring.
- Produce technical documentation, integration specifications, and solution designs while contributing to engineering best practices.
Required Qualifications- 2+ years of software engineering experience.
- 2+ years of hands-on experience developing applications using C# and .NET technologies.
- Experience developing and consuming REST APIs and microservices.
- Experience designing and implementing applications on Microsoft Azure.
- Experience with modern front-end technologies such as JavaScript, React, or similar frameworks.
- Experience working with SQL Server, Azure SQL, or related database technologies.
- Experience with CI/CD pipelines using Azure DevOps, GitHub, or similar tools.
- Strong communication, collaboration, and problem-solving skills.
Preferred Qualifications- Experience building or supporting Virtual Assistants, Conversational AI, Chatbots, or Digital Assistant platforms.
- Experience with Microsoft Copilot Studio, Azure AI Services, Azure OpenAI, Dialogflow, Amazon Lex, or similar technologies.
- Knowledge of Generative AI, Natural Language Processing (NLP), and Large Language Models (LLMs).
- Experience with event-driven architectures and enterprise integrations.
- Experience within financial services, insurance, healthcare, banking, or other regulated industries.
- Microsoft Azure certifications or other cloud certifications.
- AWS skills are nice to have
When you join our team:- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationToronto, Ontario
Working ArrangementHybrid
Salary range is expected to be between$86,100.00 CAD - $136,100.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [redacted] for more information about U.S.-specific paid time off provisions.
