The Fixed Income Rates Production Support Group provides direct support to a diverse set of trading desks all trading under the "Rates" banner. Your responsibilities will be aligned to supporting platform and tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the Rates Technology. We are the first line of technical defense as we work closely with partners in our business including Trading, Sales, Operations & Risk and Controls to operate stable platforms to enable us to the be the best for our clients.
The successful candidate will be responsible for production management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues. The candidate will also be responsible for driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions.
Responsibilities:- Direct Front Office Support Experience: 4+ years of proven experience providing technical support directly to Front Office within a financial institution.
- Financial Product Expertise: Hands-on experience with Fixed Income Rates financial products.
- Technical Proficiency: Demonstrated hands-on technical experience with Linux environment , including system administration, bash scripting, relational databases, ION platform.
- Production Support: Know procedures around incident handling, including identification, triage, escalation, communication, troubleshooting, resolution, post-incident review and prevention.
Qualifications:- 6-10 years' experience
- Communicating directly with US Govies, IRD, Repo traders.
- Understanding of Bonds, Swaps, Repo, trading, risk and pricing.
- Python, Grafana, Linux, SQL, KDB knowledge.
- Good understanding of incident management with ServiceNow, JIRA.
- Practical problem solving and strategic thinking skills
- Demonstrated leadership, interpersonal skills and relationship building skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills
Education:- Bachelor's/University degree or equivalent work experience
Job Family Group: Technology
Job Family:Applications Support
Time Type:Full time
Primary Location:New York New York United States
Primary Location Full Time Salary Range:$142,320.00 - $213,480.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Aug 24, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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