Essential Functions

• Customer Service:serve as an ambassador to our customers and be the frontline representative for all customer service needs.Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and Clients

• Manage:oversee Front of House teams, includingshiftscheduling, performancereviews, investigations and terminations. Coordinate and assignwork duties for your team, handle employee relation issues andwork withHRto solve and address instanceswhen necessary

• Hire:work with staffing recruiter to select and hire appropriateFront of Housestaff to grow your teams

• Report:create operational checklists tomonitorworkflow andmanageemployee expectations.Prepare a daily manager2019s report tohighlightstaff issues, equipment repairs, product inventory, trainingneeds and more

• Communicate:effectively communicate with vendors, management and staff to ensure efficient operations without issue

• Train:create a training program to ensurepositiveworkflow andalignemployee expectationswith company standards.Coach and discipline staff according to companyandkitchen policies

• Safety:ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessary.Follow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management and ensure your team is following guidelines as well

• Other duties as assigned

Knowledge and Skills

• Excellent customer serviceskillsand reliability are a must

• Strong communication, multi-tasking and problem-solving skills

• Sense of urgency and ability to work within a safe manner

• Provensuccess inapreviousmanagement role

Requirements

• High school diploma or GED

• Minimum 5years ofexperience in a foodorcustomer service role

• Front of HouseManagersmust have and maintain an active Food Handlers Card, as required by the California Health Department

About:
Flagship Culinary Servicesis dedicated to helping companies provide high quality dining experiences for their employees and visitors. Our talented teams help deliver delicious and nutritious food, made from scratch, with a strong emphasis on local and organicallygrown ingredients.We support many different types of food service setups, from full-service cafs to customized food concepts.