Co-operators

Fraud Product Consultant

Co-operators • $72K — $121K *
Edmonton, AB T5A 0A1In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-secondary education in Business or related discipline
  • Completed Chartered Insurance Professional (CIP) designation or equivalent
  • 3 to 5 years of relevant experience
  • Business project experience within The Co-operators company structure
  • Strong technical knowledge in business process improvement and project management

Responsibilities

  • Collaborate with Analytics, BI, and project managers to deliver project outcomes
  • Serve as a subject matter expert in Investigative Services and Enterprise Fraud
  • Lead project work including research and outreach to gather information
  • Engage with partners to explore solutions in line with project objectives
  • Build relationships with project teams and stakeholders
  • Identify risks and communicate impacts to manage project issues
  • Plan and organize meetings and workflows for efficient project execution

Benefits

  • Training and development opportunities
  • Flexible work options and paid time off
  • Holistic well-being programs including mental health support
  • Paid volunteer days for community involvement
  • Comprehensive total rewards package including retirement savings, health benefits, and employee assistance programs
Full Job Description
Company: CGIC
Department: Nat Clms Inv Services
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Fraud Product Consultant is a member of a Program/Project team, dedicated full time to the development and delivery of project outcomes. The Product Consultant will function as a product SME representing the Investigative Services and Enterprise Fraud on projects that move the fraud management strategy forward. Working as a member of program/project teams this role participates in project work, project research, solution feasibility, problem solving, risk identification and mitigation and execution of deliverables. The Product Consultant will continually collaborate on decision making, solution and implementation considerations with partners from the respective business areas supported including but not limited to Claims, Underwriting, Product, Digital and RSS.

How you will create impact:

  • Work as a member of the Project Team, in conjunction with Analytics, BI, Project Managers, Change Consultants, IT, Claims, Product, Underwriting, distribution, Learning, to develop and deliver on program/projects outcomes.
  • Function as an SME representing Investigative Services and Enterprise Fraud, providing expertise on business strategy, business operations, tactics, guidelines, processes, and procedures related to the project purpose and outcomes.
  • Actively engage or leading project work, including project research, reach out to both internal and external partners to gather more information, building solutions, problem solving, identifying risks, review/consult on training material. Dedicated fully to project work.
  • Working with internal and external partners to propose & explore solutions to problems in alignment with the program purpose and objectives.
  • Building collaborative and engaging relationships with project teams, stakeholders, and business partners
  • Understand risks, and short and long impacts for solutions that will be implemented through the business.
  • Help identify and monitor issues and opportunities for improvement, adapting to changing priorities and assist in communicating the impact and facilitating solutions to support initiatives.
  • Anticipate and assist with the management of project issues. Communicate the impact of these issues and facilitate solutions.
  • Have awareness and/or identify interconnectivity between projects; think critically about the impacts of that interconnectivity and share insights with SR Product Manager and Program Manager.
  • Ability to understand and articulate how the project aligns with advancing the organizational strategy
  • Communicate and negotiate with project team members, business stakeholders and external partners. This includes leading, coordinating, chairing and facilitating high level requirement meetings.
  • Continuous and ongoing collaboration with change to identify additional stakeholders through the duration of the program/project.
  • Participating in the planning process to align objectives with organizational priorities, assisting with the development, implementation and management of plans, priorities, and project schedules
  • Plan and organize sub-streams and meetings to be productive and efficient with work tasks, to achieve deliverables.
  • Identify opportunities within projects to improve delivery, maintainability, and usability.
  • Apply project learnings to future project work.

To join our team:

  • You have a post-secondary education in Business or a related discipline.
  • You have completed a post-secondary education in Business or a related discipline.
  • You have completed the Chartered Insurance Professional (CIP) designation or other related designation.
  • 3 to 5 years of relevant experience.
  • Business experience working on projects and including a broad understanding of The Co-operators structure and the high-level roles of the departments within the group of Companies.
  • You have strong technical experience and knowledge of business process improvement and project management practices using various methodologies and successful project life cycle experience.

How you will succeed:

  • Strong technical product experience.
  • Familiarity with project management concepts and the development and implementation of project plans.
  • Demonstrated experience in workflow/process design and development and knowledge of core business functions
  • Fraud detection, investigation, suppression and prevention expertise

What you need to know:

  • You will travel occasionally.
  • Extended work hours (including evenings and weekends) may be required
  • A challenging and fast-paced work environment (including managing multiple tasks and projects, prioritizing, and planning large volumes of work and/or tight deadlines) can increase mental demands of the role.

What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.


Salary information

Expected salary/hourly range $72,847 - $121,411

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

About Co-operators

Co-operators provides auto insurance, home insurance, life insurance, commercial insurance, farm insurance, and group insurance, as well as investment products and property development. They provide travel-related insurance products, hospital and medical coverage, accidental death and dismemberment, vehicle replacement, and hospital and medical coverage insurance.

Co-operators Careers

There has never been a better time to join the dynamic team at Co-operators, a leading company renowned for its commitment to community and sustainability.

Work You’ll Do

Join Co-operators' top-tier team to assist some of the most respected and well-known businesses in navigating their paths to growth and innovation. At Co-operators, the fusion of technology, industry expertise, and leadership in sustainability shapes a unique marketplace position. Engage with a diverse team of business and sustainability advisors to help clients through their transformative journeys. Collaborate with a robust group of professionals dedicated to pioneering change and promoting diversity and inclusion within the industry.

Introducing the Co-operators Business Group Advisory

The team is crafting a market-leading Advisory group to guide well-known companies through their growth and innovation phases, leveraging Co-operators' strong foundation in ethical business practices.

Do Innovative Work

Become part of a team where innovation meets practical application, creating solutions that not only drive business success but also contribute positively to society.

Do Innovative Work

Deliver targeted solutions that leverage deep consulting experience and a commitment to sustainable, innovative practices that are unmatched in the industry.

Be Part of a Great Team

Engage in projects that utilize cutting-edge technology and embrace the comprehensive capabilities of a team committed to excellence and ethical leadership.

Future-proof Your Career

With Co-operators, the potential for professional growth is vast, offering numerous opportunities to advance one's career through continuous training, development, and certification support.

Explore

Discover how Co-operators is leading the way in employee benefits programs, offering extensive diversity training and leadership development to prepare for the future of work.

The Co-operators Leadership and Innovation Alliance

This alliance is dedicated to fostering a culture of leadership and innovation, helping clients and employees alike to navigate the challenges of the modern business landscape. The combined expertise of the team ensures that both innovation and ethical practices drive industry leadership.

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Learn more about Co-operators
Size
5,001 employees
Industry
Finance & Insurance
* Ladders Estimates

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