We are seeking a full-time Business Analyst to be part of our Implementation team. As the Business Analyst, you will help our enterprise customers implement OneVest products and services. You will collaborate with internal and external stakeholders to understand customer's business objectives, gather requirements, conduct analysis, and define, develop, and deliver optimum solutions. This role is a great fit for those looking to get involved in implementation and build a career in project delivery.
What you'll be doing:- Engage in project mobilization: Participate in internal hand-off sessions with Presales and Solutions Architects as well as procure customer environments.
- Participate in Discovery sessions: Capture and validate standard and non-standard client implementation requirements pertaining to configurations for workflows, user views, role permissions, administration settings, and data integration requirements for customer use cases.
- Solution Analysis: Collaborate with Solutions Architects, Project Managers, Solution Engineers, and Product Managers to analyze requirements and develop solutions to implement them.
- Process Engineering: Create a process engineering plan in collaboration with customer resources to align customer processes to OV products.
- Data Analysis and Mapping: Analyze customer data by manipulating CSV, JSON, and/or spreadsheets mapping it to existing data elements in the OneVest data dictionary and in collaboration with Solution Engineers and Product Managers add new entries to the data dictionary/database as appropriate.
- Create Customer Organization structures: Discover and set up organization structures, user roles, permissions, page configurations, and collaborate with Solutions Engineers to build workflows.
- Drive high quality customer outcomes: Perform functional testing, validation of configurations, and provide support for internal quality assurance, as well as customer's user acceptance testing.
- Provide customer demos: Demo configurations and integrations to customers eliciting feedback to improve the end-user experience prior to hand-off to customers for user acceptance testing.
- Support project management: Collaborate with the Project Manager in ongoing planning, risk mitigation, issue resolution, escalations, and delivering simultaneously for multiple customer projects.
- Provide subject matter expertise: Act as an SME for customers to assist in navigating their implementation from project kick-off through to launch.
- Participate in change management: Identify and document change requests as part of the change management process
- Participate in training: Lead end-user training and train the trainer sessions.
- Transition Live Customers: Collaborate with internal teams (Product & Technology, Implementation, Revenue) to improve the seamless transition of the customer from implementation to business as usual
- Deliver customer documentation: Working with internal teams (Product and Implementation), contribute to development of customer-facing content; training documentation, knowledge base, and FAQs.
- Facilitate continuous improvement: Contribute to continuous improvement of internal processes, procedures, and templates to ensure a seamless customer experience.
- Personal time management: Manage & prioritize multiple fast-paced projects at any given time.
Must Haves:- Post-secondary education in Business Administration, Operations, Engineering, Computer Science, or similar.
- 4+ years experience as a Business Analyst in Fintech, Consulting in Financial Services, or Wealth Management, or similar.
- Proficiency in metadata and data dictionary management with CSV, JSON and spreadsheets using Excel/Google Sheets and/or similar data treatment tools.
- Knowledge of how a Wealth Management firm operates from the front to back office.
- Implementations of financial technology products that are configurable to customer's requirements.
- Experience in technical scope documentation and solution configuration for B2B customers with track record of scope and change control.
- Ability to manage large datasets, spreadsheets and understand querying this data.
- Ability to leverage AI tools such as Clause, Cursor, Gemini, etc. to increase daily productivity including the ability to create and utilize AI agents for advanced automation.
- Strong written and verbal communication skills, with an ability to negotiate scope/out of scope features with customers.
- Comfortable presenting solutions and design plans, and demos to technical and non technical audiences
Nice to Haves:- Experience as a Business Analyst specifically at Addepar, InvestCloud, Envestnet, Broadridge, Orion, FNZ, SS&C, or similar.
- Understanding of Project Management principles and SaaS delivery.
- Experience participating in Agile deliveries and utilizing tooling such as Asana, Jira, Linear, or SalesForce.
- Ability to find the answers to questions not otherwise documented and create documentation and processes around new tools and procedures.
- Fluent in French.
What It's Like To Work With Us:- Culture: It's fun, rewarding, fast-paced - and we build cool stuff, too!
- Vacation: 4 weeks of vacation in addition to a company wide shutdown between Christmas and New Year
- Flexibility: A flexible & hybrid working environment
- Health & Wellness: Comprehensive Group Health, Dental and Vision Benefit Plan right from the start
- Equity: Employee Stock Option Purchase Plan
Sound like a good fit? Apply today!Don't meet every single requirement? We encourage you to apply anyways. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we would still like to review your resume. You may be just the right candidate for this or other roles.
