Salary: $6,107.00 - $8,210.00 Monthly
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-096
Department: Dept. of Revenue
Division: Taxpayer Account Administration
Opening Date: 08/25/2025
Closing Date: 9/7/2025 11:59 PM Pacific

Description
The Department of Revenue has an exciting opportunity for a Fraud Investigator Supervisor within the Taxpayer Account Administration (TAA) division in Tumwater, WA. Make a difference, join our team!

The TAA Investigator Team goal is to prevent and detect financial losses due to fraud or malfeasance in the tax programs assigned to TAA and in the Unclaimed Property (UCP) program. The team uses crossmatch technology and processes, as well as skip-tracing, tips and leads from the public, referrals from local, state, and federal agencies, to conduct the most complex and difficult investigations of sensitive and controversial cases. The team is also responsible for identifying and researching patterns of practice, ongoing patterns of criminal activity, and other types of fraud.
The hiring manager will start reviewing applications September 1, 2025, and will continue to review daily until closed. It is in your best interest to apply as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for

Visit these links to watch our to find out more about our agency and see about why Revenue is a great place to work.

Taxpayer Account Administration (TAA) is a division within Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Revised Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

Duties

The Fraud Investigator Supervisor is responsible for developing a highly trained workforce of subject matter experts who provide services consistent with the required statutory obligations and best practices within the field of fraud prevention. Under the direction of the Unclaimed Property Administrator, this person will direct, implement and oversee the division's fraud mitigation strategy, the work of investigators, and the analysis of trends. They will provide consultation regarding effective fraud identification and prevention strategies for managers within the division, the agency, and nationally.

Additionally, this position is the chief investigative specialist for the division and has principal responsibility for working through the Attorney General's Office to enforce both civil and criminal prosecution of fraud on the part of claimants, taxpayers, and others external to DOR.

Other duties will also include:

• Provide guidance and consultation to investigators regarding complex investigations.
• Conduct assessments of potential fraud risks within the organization and create strategies to mitigate identified risks.
• Propose, develop, revise, and implement written policies and procedures consistent with federal and state requirements; coordinate materials development; prepare standards manuals and guides for distribution.
• Review processes to determine if they provide reasonable assurance around fraud detection and recommend best practices to improve detection capabilities.
• Develop controls and administrative systems pertaining to investigative activities.
• Review and regularly update risk indicators. Coordinate the assessment of risk's likelihood and impact. Advise division leadership on program risks and coordinate with the agency Enterprise Risk Officer and Fraud and Risk Manager on documenting the identification, evaluation, assessment, and reporting of risk mitigation efforts and trends.
• Maintain and report on TAA risk registers and fraud risk registers.
• Evaluate fraud detection process for compliance and effectiveness.
• Investigate complex cases of identity theft, tax fraud, tips from the public or other states, and death records.
• Prepare detailed reports outlining investigation findings, including recommendations for preventing future fraudulent activities.
• Ensure all investigative activities are conducted in compliance with applicable laws and regulations.
• Review fraud reports to determine if fraud may be present through the use of data and trends.
• Recommend system changes that would benefit the department in detecting fraud.
• Regularly review the UCP KFI scores to determine if changes are needed to the scores currently assigned to each component.

Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Leadership:

• Providing guidance and support to team members, fostering their development.
• Holding self and others accountable for results and adherence to policies.
• Resolving disputes and maintaining a positive work environment.
• Fostering a team-oriented culture and encourages collaboration among team members.
• Knowledge of performance management and supervision.
• Handling highly stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others.

Investigative Skills:

• Proficiency in conducting interviews, gathering evidence, and analyzing data.
• Understanding and applying laws and regulations relevant to investigations.
• Knowledge of methods, principles, and techniques of criminal and civil investigations; including interviewing techniques, rules of evidence, chain of customer of evidence, investigative report writing, applicable Washington State statutes and federal and state regulations to investigations.
• Ability to gather, preserve, and present relevant and pertinent evidence.

Fraud Prevention & Risk Mitigation Experience:

• Experience developing and deploying fraud identification and prevention solutions.
• Knowledge of key internal and detective controls to mitigate risk.
• Knowledge of State Administrative & Accounting Manual (SAAM).
• Knowledge of COSO's Fraud Risk Management Guide.
• Understanding the regulations guiding financial transactions, fraud investigations, and data privacy laws.

Integrity and Ethical Conduct:

• Maintaining high ethical standards and ensuring accountability among team members.
• Ability to earn the trust, respect, and confidence of co-workers and customers through consistent honesty, forthrightness, and professionalism in all interactions.
• Demonstration of taking personal responsibility for the quality and timeliness of work.

Technical Proficiency:

• Knowledge of relevant technologies and tools used in investigations.
• Proficient in the use of technologies such as Microsoft Word, Excel, Power BI, and the Internet and/or other database and word processing programs.
• Critical Thinking and Analytical Skills:
• Ability to analyze complex data and identify patterns indicative of fraudulent behavior.
• Ability to evaluate evidence critically and draw logical conclusions.
• Ability to interpret and apply Washington State statutes and federal and state regulations

Planning and Organizing:

• Keeping organized to ensure deadlines are not missed, messages are responded to, and projects are completed.
• Ability to effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and timely.

Communication Skills:

• Effectively interact one on one or in a group with other state employees and the public.
• Write and speak clearly, concisely, accurately and informatively.

Preferred/Desired Qualifications of this position include:

• Knowledge of the mission critical computer systems ATLAS and KAPS used to maintain and administer programs within the Department of Revenue.
• Certified Fraud Examiner or other fraud certificate.
• Experience conducting case analysis, pre-sentence investigations or criminal investigations.
• Experience as an Investigator 3.
• Supervisory experience.

Throughout our selection processes, we'll also be evaluating candidates for knowledge, skills, abilities, and behaviors that align with the values and culture of DOR.

How do you apply?

• Complete the online application in detail, as it will be used as your initial resume.
• Attach a cover letter explaining how you meet the qualifications listed above.

* Note - Incomplete applications or applications received without these materials may be disqualified.*

To take advantage of veterans' preference, please attach your DD-214, member 4 long form, or your NGB-22. Please black out social security number and date of birth before attaching.
Questions?

Hello, my name is Lance and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at or give me a call (360) 704-5725.
Supplemental Information
Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025
01

Describe your experience conducting fraud investigations involving state or federal laws.
02

Incomplete applications and applications received without requested documents may be disqualified. Have you attached ALL of the requested documents?

• Yes
• No

03

Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?

• Yes
• No

04

How did you hear about the Department of Revenue as a possible employer?

• Family/Friends
• State Employee
• School Representative/Professor
• Career Counselor
• Job/Career Fair
• Social Media Contact
• Other

05

Please explain any "other" answers in question 4.
Required Question