Description

Franchise Operations Manager

Compression Health | San Diego, CA (field-based, local travel to stores) | Full-time

The Role

You'll be the operational backbone of the franchisor team, reporting directly to the President. This is a ground-floor role: you'll write the procedures, train the franchisees, audit the standards, and lead improvement projects - then own those systems as the network scales.

Key Responsibilities

Procedures & documentation
• Own the operations manual - SOPs, work instructions, and job aids covering patient intake, claims documentation, and store workflows
• Keep procedures current as payer requirements, products, and systems change
• Improve and standardize processes as the network grows - identify what isn't working and drive the fix

Training & new-store launch
• Design and deliver training for franchise owners and store staff
• Support new-store openings end to end - pre-opening readiness, on-site launch, post-launch follow-up
• Define training content and partner with the MPR brands training team on production and delivery

Adherence Auditing & Issue Resolution
• Audit stores for adherence to brand operating standards; document findings, coach through corrections, re-verify
• Escalate systemic issues to the President with a clear recommendation
• Coach franchisees on operating best practices proactively, not only when something is out of standard

Systems Management
• Own routine data operations and record hygiene in Niko Health
• First-line support for franchisee system questions
• Maintain and report the operational scorecard; surface trends and underperformance to the President

Qualifications
• 2+ years in healthcare operations, clinic administration, DME, or multi-unit healthcare/retail
• Proven ability to write clear process documentation
• Strong project management - you can run a multi-month workstream against external deadlines
• Coaching disposition: you can hold a standard without damaging the relationship
• Based in San Diego with ability to travel regularly to local stores
• Comfortable wearing multiple hats on a small, fast-moving team

Preferred experience includes:
• Experience training staff in a clinical or retail setting
• Healthcare accreditation experience
• Franchise or multi-unit brand-standards experience

Compensation

• Base Salary ($95,000-$112,000) + Bonus (10% annual)

Benefits

• Medical (78-93% paid options by MPRB), Dental, Vision, STD, LTD, AD&D, and Life
• Vacation, Holiday, & Sick Pay
• 401K (competitive company match)

Supervisory Responsibility

This role does not have supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, and phones. This position operates in person at our Del Mar headquarters and in the local stores in San Diego County, required in person.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit at a computer workstation and work for prolonged periods; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type

This is a full-time position. Occasional evening and weekend work may be required as job duties demand.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

For more information about our company, visit:

Visit us at www.mprbrands.com and www.compressionhealth.com