Position SummaryThe Franchise Onboarding Manager is responsible for managing and executing the onboarding experience for new franchisees for Pure Barre and YogaSix. This role serves as a key point of contact for franchisees from the initial onboarding phase through the opening of their locations, ensuring they have the information, resources, and support needed to successfully progress through the franchise development and opening process.
Reporting directly to the Brand President, the Franchise Onboarding Manager partners closely with franchisees and cross functional teams across the Brand, Operations, Real Estate, Construction, Sales, and other areas of Xponential to coordinate onboarding activities and ensure development milestones are achieved.
The Franchise Onboarding Manager is responsible for creating a consistent, organized, and positive franchisee experience while helping franchisees navigate the requirements and key milestones associated with developing and opening their locations. The role requires strong relationship management, project management, communication, and organizational skills, as well as a solid understanding of franchising and the franchise development process.
Key Responsibilities - Manage the end to end franchise onboarding process for assigned Pure Barre and YogaSix franchisees, from initial setup through location opening.
- Serve as a primary point of contact for franchisees throughout the onboarding process, providing timely communication, guidance, and support.
- Coordinate onboarding activities across franchisees and internal teams to ensure requirements, milestones, and deliverables are clearly defined and completed on schedule.
- Plan and coordinate Discovery Day activities and other key onboarding milestones to ensure a professional, informative, and positive franchisee experience.
- Partner closely with Brand leadership, Operations, Real Estate, Construction, Sales, and other cross functional teams to support franchisee progress and address issues that may impact development timelines.
- Support franchisees through the real estate and location development process, including coordinating with appropriate internal teams and external partners.
- Monitor franchisee development activity, identify potential delays or obstacles, and proactively communicate issues and recommend solutions to the Brand President and other key stakeholders.
- Maintain accurate and timely franchisee and development information within the CRM and other applicable systems.
- Ensure franchisee onboarding activities and processes are completed in accordance with company standards, franchise agreements, and applicable franchising requirements.
- Build strong relationships with franchisees and provide a high level of responsiveness throughout the onboarding and development process.
- Partner with the Brand President and leadership team to identify opportunities to improve the franchisee onboarding experience and strengthen franchisee engagement and development.
- Support franchisees in meeting development commitments and agreed upon timelines and milestones.
- Collaborate with the Operations Team and other stakeholders to support timely and successful location openings.
- Maintain proactive and positive communication with Brand and field teams regarding franchisee progress, challenges, and upcoming milestones.
- Provide regular updates and reporting to the Brand President on onboarding activity, franchisee progress, development status, and potential risks.
- Support special projects and other responsibilities as assigned by the Brand President.
Qualifications - 5+ years of experience in franchising, franchise development, franchise operations, real estate, construction, or a related field, with at least 1+ years of experience directly supporting franchise development, sales, real estate, or construction activities.
- Demonstrated experience managing franchisee relationships and guiding franchisees through a development, onboarding, or location opening process.
- Strong understanding of the franchise lifecycle, including franchise sales, onboarding, real estate, construction, and location opening activities.
- Working knowledge of franchise disclosure requirements, franchise agreements, and applicable federal and state franchising regulations.
- Strong project management skills with the ability to independently manage multiple franchisees, priorities, deadlines, and development milestones.
- Ability to identify potential issues or delays, develop practical solutions, and proactively communicate risks and recommendations to leadership.
- Excellent interpersonal, oral, and written communication skills, with the ability to build credibility and positive relationships with franchisees, vendors, and internal stakeholders.
- Strong customer service orientation and a demonstrated ability to provide a high level of responsiveness and follow through.
- Ability to influence and collaborate effectively with stakeholders at all levels, including franchisees, Brand leadership, Operations, Real Estate, Construction, and external partners.
- Strong business acumen, sound business judgment, and the ability to make appropriate decisions within established guidelines.
- Highly organized and detail oriented, with the ability to manage multiple projects and competing priorities in a fast paced environment.
- Ability to work independently, exercise sound judgment, and take ownership of responsibilities with limited direction.
Pay Range: $85,000 - $105,000 per year
Pay Range: $85,000 - $105,000 per hour
