Job Description:Position SummaryThe
Franchise Coach is responsible for driving franchisee growth, profitability, and operational excellence across the
USA Insulation franchise network. Serving as a trusted business advisor, this role works closely with franchise owners to improve business performance.
This role focuses on franchise business coaching, operational consulting, performance improvement, sales training, sales process optimization, and sales team development. The Franchise Coach partners with franchisees from onboarding through ongoing business development, helping owners build sustainable, profitable businesses while maintaining alignment with brand standards and objectives.
Key ResponsibilitiesFranchise Business Coaching & Performance Management- Serve as the primary business coach and trusted advisor to franchise owners.
- Analyze franchise financial statements, KPIs, operational metrics, and business trends to identify opportunities for growth and profitability.
- Collaborate with franchisees to develop annual business plans, growth strategies, and operational improvement initiatives.
- Hold franchisees accountable to performance goals through regular coaching sessions and progress reviews.
- Evaluate operational performance and recommend best practices to improve efficiency, customer satisfaction, employee productivity, and profitability.
- Support franchisees in managing labor, pricing, capacity planning, budgeting, customer retention, and local market development.
- Conduct business reviews and field visits to assess operational execution and provide hands-on coaching.
- Assist franchisees with problem-solving, decision-making, and implementation of strategic initiatives.
- Guide franchisees through onboarding, ramp-up, expansion opportunities, and ongoing business development.
- Reinforce compliance with franchise standards and operational requirements.
- Leverage financial data and benchmarking to help franchisees understand business performance and drive continuous improvement.
- Build strong relationships with franchisees and serve as their primary resource for business growth and operational excellence.
- Facilitate franchisee peer groups, advisory boards, and collaborative learning opportunities.
- Partner with marketing, operations, finance, and shared services teams to support franchisee success.
Sales Training & Development- Develop and deliver sales training programs that support franchise growth objectives.
- Coach franchise owners and sales teams on lead conversion, in-home sales processes, closing techniques, financing options, pricing strategies, and customer experience.
- Create sales training materials, playbooks, presentations, and e-learning resources.
- Analyze sales performance metrics and identify opportunities to improve close rates and revenue generation.
- Support implementation and optimization of sales systems, tools, and technologies.
- Facilitate sales-focused workshops, webinars, and training sessions at regional meetings and annual conferences.
- Collaborate with franchisees to implement effective sales strategies aligned with market conditions and business goals.
- Work with vendor partners and sales-related service providers to support franchise sales performance.
Qualifications and Requirements:- Proven Experience: A track record as a successful salesperson or an impactful Sales Trainer, preferably within the home services industry. Experience managing or training salespeople.
- Sales Expertise: Knowledge of in-home sales processes in the following aspects of the sales process: inquiry to appointment engagement, in-home sales, one call close, overcoming objections, rehash/reviving unsold leads, prospecting, pricing and financing.
- Coaching: Ability to deliver impactful in-person and online coaching and learning environments. Some travel, up to 25% of time, should be expected.
- Systems: Familiarity with Microsoft Word, Excel, Outlook, PowerPoint and comfortable with learning new technologies.
- Strong Organizational Skills: Excellent planning and time management capabilities.
- Communication and Presentation: Outstanding verbal and written communication skills, along with the ability to present information effectively.
Wage Range: $90,000 - $95,000
