WHAT YOU'LL DO:

We are seeking a dynamic and experienced Operations Director to join Facktor and help lead the continued growth of our consulting services focused on healthcare operations, organizational effectiveness, and performance improvement. Facktor partners with mission-driven organizations - including Federally Qualified Health Centers (FQHCs), hospitals, health plans, medical groups, academic programs, IPAs, and foundations - to help them deliver high-quality, sustainable care. We meet clients where they are, offering hands-on, customized support to solve operational challenges, strengthen financial performance, and scale impact.

The Operations Director will serve as a trusted advisor to clients and lead complex, high-profile engagements from planning through implementation. This role will advise healthcare organizations on operational strategy, workforce optimization, process improvement, change management, and organizational performance initiatives. The ideal candidate will possess a strong combination of FQHC operations expertise, leadership capability, and project management acumen, with a proven ability to partner with executive leaders, lead teams, and drive measurable results.

This is an exciting opportunity to play a key role in the continued evolution and expansion of Facktor's operations consulting division. In addition to leading client engagements, the Director will contribute to business development, service line innovation, thought leadership, and internal initiatives that support Facktor's long-term growth and impact.

RESPONSIBILITIES:

• Lead interim COO engagements, serving as the acting COO for client organizations.
• Provide hands-on operational leadership, partner with executive teams and stakeholders, and drive execution on organizational priorities to ensure continuity, stability, and progress.
• Provide strategic leadership and direction to client organizations on operational strategy, best practice, and methodology.
• Ability to develop and implement policies, procedures, and protocols to optimize efficiency, productivity, and patient satisfaction.
• Experience with core FQHC operational and administrative functions including: front office & registration, back-office and nursing, referrals, health information technology, and information systems & outpatient software systems. Preferred candidates will have experience with Epic, athenaOne, eClinicalWorks, and/or NextGen.
• Experience working with C-suite & other senior healthcare leaders to achieve strategic goals.

As a senior consultant you will fulfill the following responsibilities for a client in an interim or in a project-based capacity:

• Lead and mentor a multidisciplinary team of managers and supervisors, fostering a culture of accountability, collaboration, and continuous improvement.
• Monitor key performance indicators (KPIs) and performance metrics to evaluate operational performance and identify areas for improvement.
• Ensure compliance with all regulatory requirements, accreditation standards, and industry best practices.
• Drive initiatives to enhance quality of care, patient safety, and clinical outcomes through process improvement and evidence-based practices.
• Foster strong partnerships with internal and external stakeholders, including healthcare providers, community organizations, and government agencies.
• Stay abreast of industry trends, technological advancements, and regulatory changes to inform strategic decision-making and drive innovation.
• Perform other duties as assigned.

As a Director, the following are essential to meeting expectations:

• Autonomy: Ability to identify problems and take initiative and develops long-term solutions that benefit the entire team.
• Project Management: Serves as project lead.
• Leadership: Leads and shapes the direction of their teams, functions, and division, and proposes and achieves strategic objectives in collaboration with the division lead.
• Judgement: Effectively employs change management practices to align leadership and staff with new ideas or decisions.
• Decision Making: Responsible for decision-making with direct reports and project assignments, in collaboration with their supervisor.
• Business Development: Thinks creatively about growth strategies, skillfully promotes services to clients, Able to conduct presentations at conferences promoting service lines, and proactively identifies supplemental consulting opportunities across divisions.
• Expertise: Extensive expertise in their field, often considered a thought leader within the organization, able to step into interim Director or C-suite roles.
• Client Relations: Establishes and maintains client relationships in good standing. Has the trust and respect of clients. Able to facilitate client meetings independently and think strategically about addressing client needs with minimal support.

WHAT WE LOOK FOR:

• Bachelor's degree in Healthcare Administration, Business Administration, or related field required; Master's degree preferred.
• Minimum of 10 years of progressive leadership experience in healthcare management, preferably within an FQHC or similar healthcare setting.
• Strong understanding of healthcare operations, finance, regulatory compliance, and quality improvement methodologies.
• Demonstrated ability to develop and implement strategic operational initiatives, and performance improvement projects.
• Excellent interpersonal, communication, and team-building skills with the ability to influence and collaborate effectively across all levels of the organization.
• Proven track record of driving results, managing change, and fostering a culture of innovation and continuous improvement.
• Knowledge of electronic health records (EHR) systems, healthcare informatics, and data analytics preferred.
• Proven problem-solving skills, independent decision-making, and ability to navigate ambiguity.
• Proactive - does not wait for things to happen - makes them happen.
• Superior written, verbal, and interpersonal communications skills.
• Excellent organizational and time-management skills.
• Ability to build trusted relationships with clients and colleagues.
• Mission Driven- motivated by working with non-profits who deliver high quality care
• This role requires the flexibility to work EST, CST and PST.
• Ability to work an average of 48 hours a week

OUR CORE VALUES:

• Better Than Yesterday: We embody a commitment to continuous improvement. "Better Than Yesterday" is our shared philosophy. We strive to elevate ourselves, enhance the experiences of our clients, and contribute positively to our community and team. Each day is an opportunity for progress, and our work reflects a relentless pursuit of excellence.
• Shoulder to Shoulder: We stand side by side, working towards common goals, and solving problems collectively. "Shoulder to Shoulder" encapsulates our collaborative spirit. Your success is our success, and we support you, not only in triumphs but also during challenges, meeting you where you are with understanding and solidarity.
• With Heart: We don't just perform tasks; we make a meaningful difference "With Heart." While we strive for innovative solutions and drive toward quality results, we lead by caring for our fellow team members, our clients, and our community.

LOCATION: Facktor supports a remote office environment. Ideally located in the New York metropolitan area.

DIVISION: Operations

SCHEDULE: Full-Time

SALARY RANGE: $150,000-$200,000

BENEFITS: At Facktor, we believe in supporting our employees both inside and outside of work. Our benefits are designed to promote health, financial security, and work-life balance.

• Paid Time Off & Holidays: 10 Paid Holidays and generous PTO accrual; Summer Fridays: Friday afternoons off between Independence Day and Labor Day; Winter Soft Close: Facktor unofficially closes between Christmas Day and New Year's Day
• Insurance Coverage: 100% of medical, dental, and vision insurance premiums covered for full-time employees
• Fitness Benefit: $500 annual reimbursement per calendar year
• Retirement: 401(k) Plan - Facktor contributes 3% of your annual earnings each year, regardless of employee contribution
• Bonuses (Discretionary): End of Year Bonus; Performance Based GEM (Go the Extra Mile) Bonus
• Sabbatical: After 5 years of full-time employment, employees are eligible for a 4-week paid sabbatical
• Mobile Stipend: $30 per month for personal cell phone use
• Auto Allowance: Director level and above, $2,400 annually