The RoleHandling claims at scale is an operations problem and a product problem at the same time. You'll own the framework that makes ours work: the processes every line of business runs on, the metrics that tell us whether they hold, and the product agenda that comes out of both.
- Define how claims are handled across every line of business, and make that framework hold as we add more.
- Set the operational metrics the claims team is run on, and make them trustworthy enough to act on.
- Turn what you see on the frontline into a clear product agenda, and drive it with the product team.
- Own rollout and adoption of new product features, so they change how the team actually works.
- Own the operational relationship with clients through onboarding and beyond.
We're hiring this role at junior, mid and senior levels - apply and we'll calibrate.
We love working together in the office, so this is a full-time, office-based role in our New York office. We're a high-intensity team and often put in significant time and effort, because we believe great outcomes come from doing the work well.
Qualifications- A background in consulting, banking, product or operations at a high-growth startup, product at a major tech company or AI lab, or founding your own company.
- You turn chaos into process, and the process survives contact with a growing team.
- You make good product calls - you can separate the core problem from the symptom and say what should be built.
- You drive adoption. A process nobody follows is one you haven't finished.
- You work with data fluently, and use AI to get further with it than a spreadsheet would.
- Strong written and spoken communication - with claims, with product, and with clients.
Our Values- Move Fast - Act decisively, iterate quickly, optimize for momentum.
- Always Overdeliver - We exceed expectations in everything we do.
- Think Customer-First, Always - The customer experience drives every decision.
- Challenge the Status Quo - We innovate relentlessly and never settle for 'good enough.'
- Say It How It Is - Transparency and direct communication build trust.
About the Interview- Screening call (20 min) with the hiring manager
- Technical (45 min) - a real ClaimSorted operations problem, worked live
- Founder interview (30 min) - how you think about ownership, priorities and product
- Team day (paid) - come and work with us for a day
Compensation & Benefits- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Medical insurance
- 401(k) with 4% company match
- 20 days paid time off
- Company offsites
- Accelerated promotion track in a high-growth environment
