Qualifications

• 5-7 years of experience in customer onboarding or success management, preferably in healthcare or a complex environment.
• Demonstrated ability to train customers and lead rollouts through experience or previous roles.
• Exceptional communication and presentation skills to effectively engage and motivate users.
• Strong interest and passion for technology adoption in customer environments.
• Proficiency in data analysis to gauge customer health and product usage.

Responsibilities

• Own the full customer journey from onboarding to success and usage.
• Facilitate engaging online and onsite training sessions for product activation.
• Drive product adoption using effective processes and proactive communication strategies.
• Monitor customer health and usage metrics to identify and address potential risks early.
• Conduct regular virtual touchpoints and scalable training methods for continuous support.
• Continuously improve training materials based on user feedback and onboarding experiences.
• Collaborate with various teams to address onboarding challenges and offer actionable insights.

Benefits

• Opportunity to work in a fast-growing startup with significant impact.
• Collaborative and open company culture with regular team-building activities.
• Equity options available, allowing for shared success.
• Generous leave policy including 20 vacation days, sick days, and public holidays.
• Comprehensive health benefits including medical, dental, and vision plans along with disability and life insurance.
• 401(k) retirement plan for long-term financial security.