Your Mission: Drive product activation and customer success in the USAs a
Founding Onboarding Manager and Customer Success Manager (US), you will own the rollout and ongoing success of our first US customers.
Your Daily Business - No two days are alike- Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health
- Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly
- Drive adoption through clear processes, smart touchpoints, and proactive communication
- Monitor customer health, usage, and ticket patterns to spot risks proactively
- Run virtual touchpoints, office hours, and scalable enablement formats
- Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction
- Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback
Your Skillset - What you bring to the table- Excellent can-do mentality and natural ownership
- Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment)
- Amazing communication and presentation skills, with the ability to engage, motivate, and guide users
- Passion for technology adoption and empowering others to embrace change
- Confidence working with data, dashboards, and signals to understand customer health and adoption
- Curiosity about technical setups and workflows (no coding required)
- The ability to manage many customers without losing overview
- A preference for clarity and structure over chaos
- Empathy and calm in complex, human-centered environments
- Willingness to travel regularly to customers across US
Growing together - what you can expect at voize- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- We foster an open, collaborative culture with regular team events from our New York Hub.
- Become a co-creator of our success with stock options
- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.
Ready to talk? Apply now! We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
