RequirementsThis is an In-person role in New York, NY. Please only apply if you are local and can work at the office 5 days a week
As the first
Account Manager, you will directly help enterprise customers break ground faster on their projects. This is a quota-carrying role where you'll drive retention and growth while delivering top-tier service. Their customers love what we do, and you'll play a key role in their success.
What you'll do:
- Own a portfolio of enterprise accounts and drive retention, renewals, and expansion to build long-term partnerships and ensure ongoing success with customers.
- Skilled at adoption, engagement monitoring usage/health, and managing renewals.
- Came from a Series A-E environment (
- Track and optimize platform usage to boost customer engagement and adoption.
- Proactively identify and address potential account risks early to maintain portfolio health and success.
- Develop and implement targeted cross-sell and upsell strategies to deliver customer value.
- Operate cross-functionally with product and support teams to advocate for customer needs internally and enhance the customer experience.
- Foster strong customer relationships through proactive communication and a customer-centric mindset.
They're working with a dozen of the Fortune 500 companies and some of the largest retail, restaurant, and hospitality companies in the US!
Dream candidate is a triple threat: someone with the enterprise sales exp, worked at a high growth and reputable startup, and has some grounding in construction. Construction is nice to have but least important out of those 3 factors.
Soft skills
- Needs to be autonomous and thrive in ambiguity.
- Strong communicator who ensures customer happiness and long-term success.
- Detail-oriented, proactive, and motivated by building an maintaining strong relationships.
