About the RoleThis is a founding hire opportunity to build and lead the Account Management function at an early-stage fintech company that provides programmable dollar and euro banking accounts, payments, and stablecoin infrastructure to global banks and fintechs. Reporting to the Head of Growth, you will own the full post-sale customer journey, from onboarding through revenue ramp, and directly shape how the company scales its commercial operations.
What You'll Do- Build the Account Management function from scratch, defining processes, KPIs, and success criteria.
- Lead customer onboarding and integrations after contract signature, coordinating across product, operations, and compliance teams.
- Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn.
- Design and execute upsell strategies and coordinate new product launches with cross-functional teams.
- Project-manage complex stakeholder scenarios involving C-suite executives, founders, and shareholders.
- Establish scalable processes and automation to reduce manual work and increase repeatability.
- Feed customer insights into the product roadmap to influence prioritization and enhancements.
What We're Looking For- 2 to 4 years of relevant professional experience in a GTM, Account Management, Customer Success, or implementation role.
- Background as a Consultant, Chief of Staff, or Founder's Associate at a fast-paced startup, with strong strategic generalist instincts alongside hands-on execution.
- Proven track record building or scaling a B2B Account Management, Customer Success, or implementation function.
- Experience managing post-sale onboarding and integration across product, operations, and compliance stakeholders in enterprise or financial services contexts.
- Demonstrated ability to drive B2B customer revenue ramp, reduce churn, and surface actionable product feedback.
- Comfortable managing relationships with C-suite executives, founders, and shareholders in a commercial context.
- Experience with financial products, banking, payments, or fintech infrastructure; exposure to stablecoins or digital assets is a plus.
- Systems-first mindset with a bias for automating customer-facing workflows and reducing manual work.
- Experience defining KPIs, success metrics, and scalable processes for customer-facing teams.
- Hands-on, outgoing, and comfortable owning direct customer interactions in a high-ambiguity environment.
- Based in New York City or Berlin, or willing to relocate, and comfortable with global travel across the US, Europe, APAC, and LATAM.
Compensation & BenefitsBase salary range:
$150,000 to $230,000 USD annually. Visa sponsorship is available.
LocationOn-site in
New York City, NY, USA (or Berlin). Global travel is expected.
