About the RoleThis is a founding role: you will build and lead the Account Management function from scratch for a fast-growing fintech banking infrastructure company serving global banks and fintechs. Reporting to the Head of Growth, you will own the full post-sale lifecycle, from onboarding through revenue ramp, and directly shape how the company scales its customer relationships. The impact is immediate and highly visible.
What You'll Do- Define and build the Account Management function, including processes, KPIs, and success criteria.
- Lead customer onboarding and integrations after contract signature, coordinating across product, operations, and compliance teams.
- Own day-to-day customer relationships to accelerate revenue ramp, surface product feedback, and prevent churn.
- Design and execute upsell strategies and coordinate new product launches with cross-functional stakeholders.
- Project manage complex, senior stakeholder scenarios including C-suite executives, founders, and shareholders.
- Introduce automation and scalable processes to reduce manual work and increase repeatability.
- Feed customer insights directly into the product roadmap to influence prioritization and enhancements.
What We're Looking For- 2 to 4 years of relevant professional experience in consulting, Chief of Staff, Founder's Associate, or a GTM-adjacent role at a fast-paced startup.
- Demonstrated ability to build or scale a B2B Account Management, Customer Success, or Implementation function from the ground up.
- Track record of driving B2B customer revenue ramp, reducing churn, and surfacing actionable product feedback in enterprise or financial services contexts.
- Experience managing C-suite, founder, or shareholder relationships in a commercial setting.
- Background working with financial products, banking, payments, or fintech infrastructure.
- Systems-first mindset with the ability to automate customer-facing workflows.
- Comfortable with ambiguity, fast change, and making high-quality decisions under pressure.
- Familiarity with stablecoins, digital assets, or crypto-native clearing and settlement is a plus.
- Experience with CRM and customer success tooling for managing enterprise implementations is a plus.
- Based in New York City or Berlin, or willing to relocate; comfortable with global travel across the US, Europe, APAC, and LATAM.
- Visa sponsorship is available.
Compensation & BenefitsBase salary:
$150,000 to $230,000 USD annually. Visa sponsorship is available for qualified candidates.
LocationOn-site in
New York City, NY, USA (or Berlin). Global travel required.
