Founding Account Manager, Accountant

Kick

• $180K — $230K *
Toronto, ON M3C 0E3In-Person
Legal & Accounting
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 3-5+ years managing customer relationships in a SaaS environment
  • Ability to thrive in fast-paced startup cultures
  • Experience with technical audiences, particularly accountants or finance
  • Exceptional communication and presentation skills

Responsibilities

  • Guide accounting firms through the entire post-sale journey
  • Become a product expert for effective customer usage
  • Design scalable processes for education and growth
  • Collaborate with key executives to build a customer growth playbook
  • Monitor and optimize metrics related to customer success
  • Advocate for accountants by relaying feedback to product teams

Benefits

  • Employee-friendly equity with flexible exercise options
  • Comprehensive health, dental, and vision coverage
  • Access to a dedicated office space in downtown Toronto
  • Provision of best-in-class equipment
  • Generous paid vacation policy of 20 days per year
Full Job Description
You will

  • Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal
  • Become a product expert and help accountants use Kick effectively, guiding them through trial, activation and expansion phases
  • Design repeatable processes across the entire accountant lifecycle: education, adoption, growth and advocacy
  • Work with the CEO and Head of Growth to define and build a repeatable customer growth playbook
  • Track and optimize key metrics like activation rates, net revenue retention and expansion velocity
  • Act as the voice of the accountant and provide clear, structured feedback to the Product, Engineering and AI teams

We're looking for someone who

  • Proven 3-5+ years track record of managing customer relationships and driving post-sale outcomes in SaaS
  • Startup experience; you take ownership and do your best work in a fast-paced and adaptive environment
  • Experience working with and supporting a technical audience; bonus if you have previous experience working with accountants or finance
  • Extraordinary written and verbal communication and presentation skills

Bonus if

  • Background in accounting, bookkeeping, or financial services
  • Advanced technical qualifications or experience (e.g. CPA, EA, Tax LLM)
  • Empathy for entrepreneurs through experience as a founder or being self-employed

Location

  • In person, 4 days per week, at our dedicated downtown Toronto office.

What we offer

  • The OTE range for this role is CAD $180,000 - CAD $230,000
  • Employee-friendly equity (early exercise, extended exercise)
  • Comprehensive health, dental, vision
  • Dedicated office space in downtown Toronto
  • Best-in-class equipment
  • 20 days/year of paid vacation
* Ladders Estimates

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