About The RoleYou'll sit in the Founder's Office and act as force-multiplier to the CEO and leadership team. This is not a coordination role - this is an execution role. You'll take ambiguous, cross-functional problems (GTM, product ops, customer delivery, hiring, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes.
What You'll DoCEO & Founder Enablement- Own the CEO's operating cadence: weekly priorities, KR tracking, meeting hygiene, decision logs, follow-ups.
- Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
- Prepare internal and external meetings: briefs, stakeholder maps, agendas, talking points, post-meeting execution.
Strategic & Cross-Functional Execution- Run special projects across Product, Engineering, Sales, and Customer Success - often simultaneously.
- Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
- Drive 01 initiatives: customer onboarding plans, KPI frameworks, pricing analyses, process redesigns.
GTM & Customer Delivery Ops- Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
- Create customer-ready artifacts: exec updates, ROI/KPI reporting, launch comms, rollout plans.
- Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.
Compliance, Quality & Governance- Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
- Maintain discipline around change management: what changed, why, who approved, what the rollout plan is.
Internal Operations- Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
- Partner with Finance/BizOps on budgeting, vendor management, and operational metrics as needed.
What Success Looks Like (First 90 Days)- You've built a reliable founder/leadership operating cadence: priorities, KPIs, decision logs, follow-up system.
- 2-4 cross-functional projects are moving faster because you're driving alignment and execution.
- Leadership is spending less time on coordination and more time on decisions.
- Customer launches and deliverables are cleaner: clearer owners, fewer surprises, tighter comms.
Who You Are- High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
- Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
- Low ego, high standards: you do what it takes, and you care about quality.
- Fast learner: you can ramp quickly in complex, regulated domains.
- Trustworthy: you handle sensitive information with discretion.
- Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.
- Founder energy: you're a past founder, or have ambitions of becoming one.
Preferred Background (not required)- 3-7 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
- Prior work with enterprise customers and/or regulated workflows (finance, mortgage, insurance, healthcare).
- Strong writing: memos, project plans, customer updates, specs.
Skills We Care About- Project management (real execution, not just status updates)
- Exceptional written and verbal communication
- Analytical ability (Excel/Sheets, basic modeling, KPI design)
- Stakeholder management (execs and ICs, internal and external)
- Operational rigor (process, documentation, follow-through)
How to ApplyEmail with your resume or LinkedIn and a few sentences on the most operationally complex thing you've owned end-to-end.
