LocationSeattle/SF preferred, remote OK. We meet in person 1-2x per quarter. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
Why This Role ExistsOur customers are Fortune 500s and global brands operating inside complex, highly regulated security environments. They need someone who can:
- Understand real security workflows across threat modeling, privacy, and vendor risk
- Integrate Clearly AI into those workflows alongside Jira, ServiceNow, Confluence, and GitHub
- Drive disciplined implementation from contract to production
- Translate deployment friction into shipped product improvements
This role exists to ensure customers deploy Clearly AI
deeply, correctly, and measurably.
What You'll Own1. Technical Deployment & Production Adoption- Lead end-to-end onboarding from signed contract operational production usage
- Integrate Clearly AI into enterprise systems (Jira, ServiceNow, Confluence, GitHub, etc.)
- Configure review workflows aligned to each customer's security processes
- Drive implementation timelines and ensure milestones are met
- Move customers from pilot embedded operational usage
2. Implementation Project Management- Run structured weekly and monthly customer syncs
- Maintain clear agendas, owners, and next steps
- Track blockers and technical dependencies
- Coordinate closely with engineering on integration requirements
- Ensure nothing drifts between calls
3. Security Workflow Optimization- Operate inside real threat modeling, DPIA, and vendor risk workflows
- Identify automation opportunities within existing processes
- Help reduce review cycle time and operational backlog
- Ensure product usage maps to measurable security outcomes
4. Product Feedback & Engineering Collaboration- Conduct structured deployment reviews
- Translate workflow friction into actionable feature requests
- Log and manage feedback clearly in Linear
- Collaborate directly with engineering on requirements and edge cases
- Close the loop with customers when improvements ship
5. Support & Process Infrastructure- Help triage inbound customer support issues
- Identify recurring patterns in bugs or workflow friction
- Build lightweight processes for tracking blockers and feature requests
- Create documentation and onboarding playbooks
What This Role Is NOT- Not a traditional SaaS Customer Success Manager
- Not primarily an executive relationship role
- Not a quota-carrying sales position
- Not a broad CS team builder
What We're Looking ForRequired- 2+ years in GRC, privacy, or security engineering or as a security consultant
- Hands-on experience with threat modeling, vendor risk assessments, or privacy reviews
- Experience implementing security tools into enterprise workflows, setting up integrations, and configuring tooling
- Strong cross-functional project management skills
- Ability to speak the language of security practitioners (STRIDE, DPIA, TPRM, CVE, etc.)
- Experience working closely with Product and Engineering teams
- Ability to debug customer issues to identify root causes
Strongly Preferred- Prior experience as a forward deployed engineer or security consultant
- Deep familiarity with modern security workflows (AppSec reviews, privacy programs, vendor risk programs)
- Experience translating customer deployment challenges into shipped product improvements
- Familiarity with Jira, ServiceNow, GitHub, Confluence integrations
- Demonstrated passion for security automation and operational efficiency
- Experience working in early-stage startups
How Success Is Measured (First 12 Months)- % of customers deployed into production workflows
- Implementation cycle time from contract operational adoption
- Measurable reduction in review cycle time across accounts
- Structured product feedback loops consistently operating
- Reduced support chaos through improved process and documentation
Why Join Clearly AI- Work with a lean but powerful founding team to ensure customer feedback is reflected in the product from day one
- See your impact directly improving customers' experiences as security practitioners
- Join an RSAC 2026 Innovation Sandbox Top 10 Finalist backed by $8.4M in seed funding
- Operate at the intersection of AI and enterprise security
- YC alum with proven, technical founders and strong growth momentum
- Competitive salary, equity, and benefits
- Direct path to leadership opportunities as the company scales
Salary ranges are a guideline; actual base salary may vary based on various factors, including market and individual qualifications objectively assessed during the interview process, and the ranges for this role may be modified.
In addition, compensation package may include additional components such as equity and benefits. Benefits may vary based on role, country, and local regulations.
