About the roleWe are seeking a Forward Deployed Engineer who will be the technical face of Teleskope to our customers. You'll operate across pre- and post-sales, sit between Go-to-Market and Engineering, support technical needs of customers in pilot, and serve as the dedicated technical resource for a large cohort of active subscription customers. The role requires hands-on engineering: writing bespoke integrations/automations, fixing customer-specific issues, and delivering production-ready technical solutions while building and maintaining strong relationships with our customers.
What you'll do- Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience.
- Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal.
- Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery.
- Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren't appropriate.
- Build custom product features to address high-impact customer requests. Most of these will make it to the core product.
- Support technically complex use cases by developing scripts, automation, custom integrations, and reports.
- Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas - from individual contributors to senior security and engineering leadership.
- Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
- Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.
About you- 2+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar)
- Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus)
- Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD)
- Bias for action and speed - you move fast, find creative solutions and aren't afraid to disrupt the status quo
- Proficiency using AI coding tools such as Claude, Cursor and/or Codex
- Excellent communication skills and a consultative mindset - able to explain technical tradeoffs to both engineers and functional stakeholders.
- BS/BA in Computer Science or equivalent experience.
- Must be based in NYC (we work hybrid).
What you'll get- An opportunity to join an early-stage startup in one of today's fastest-growing markets.
- A chance to bridge your technical skills with business impact and direct customer exposure.
- Room to learn, grow, and rapidly advance in your career as part of a growing team.
- A beautiful office in NYC's Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
- Flexible vacation and work-from-home days.
- Competitive salary and meaningful equity.
- Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.
