About the roleWe're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business. This is a consultative, high-ownership role. You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform. We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers. This is not a relationship management role - it's a revenue and strategy role that happens to sit post-sale.
What you'll do:- Own the full post-sales customer relationship from post-onboarding through renewal and expansion
- Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP)
- Enable teams on outbound success by advising on sequence copy, strategy, and execution
- Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
- Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering
- Build post-sales playbooks, health scoring, and account planning processes from the ground up
- Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers
- Drive net revenue retention by identifying and closing upsell opportunities
What we're looking for:- Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product
- Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles
- Background in customer success or account management with a clear track record of driving value
- Relentless work ethic and an extremely high bar for quality
- Strong communication and ability to build trust with founders, CROs, and revenue leaders
- Comfort operating in ambiguity at an early-stage company where processes don't yet exist
Nice to have- Experience with CRM, sales engagement, or revenue operations tools
- Prior experience at a high-growth B2B SaaS startup
- Network within the startup and venture ecosystem
