5-7 years of experience in a sales or customer success role
Strong communication skills to engage with business leaders
Proficiency with data analysis tools, including SQL
Ability to thrive in an unstructured startup environment
Demonstrated record of driving customer success and upsell initiatives
Responsibilities
Own and manage post-sales customer relationships from onboarding to renewal
Identify and secure upsell opportunities to enhance revenue retention
Coordinate with Implementation and Sales for smooth transitions
Act as the customer advocate by relaying feedback to Product and Engineering
Develop post-sales strategies, including health scoring and account plans
Support strategic accounts utilizing in-depth product knowledge
Adjust Total Addressable Markets as customer profiles evolve
Benefits
Opportunity to shape customer success strategies from the ground up
Contribute to a market-disruptive project in the AI space
Work closely with cross-functional teams to maximize customer value
High degree of ownership and responsibility in a growing startup environment
Collaborative culture focused on innovation and customer feedback
Full Job Description
About the role
We're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business. This is a consultative, high-ownership role. You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform. We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers. This is not a relationship management role - it's a revenue and strategy role that happens to sit post-sale.
What you'll do:
Own the full post-sales customer relationship from post-onboarding through renewal and expansion
Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP)
Enable teams on outbound success by advising on sequence copy, strategy, and execution
Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering
Build post-sales playbooks, health scoring, and account planning processes from the ground up
Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers
Drive net revenue retention by identifying and closing upsell opportunities
What we're looking for:
Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product
Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles
Background in customer success or account management with a clear track record of driving value
Relentless work ethic and an extremely high bar for quality
Strong communication and ability to build trust with founders, CROs, and revenue leaders
Comfort operating in ambiguity at an early-stage company where processes don't yet exist
Nice to have
Experience with CRM, sales engagement, or revenue operations tools
Prior experience at a high-growth B2B SaaS startup
