Floor Manager

The h.wood Group

$80K — $85K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in high-volume, fine dining
  • 21 years or older
  • Authorized to work in the U.S.
  • Experience in team leadership
  • Ability to manage stress and multitask
  • Strong front and back of house knowledge
  • Exceptional communication and organization skills

Responsibilities

  • Deliver outstanding customer service
  • Enforce company policies and procedures
  • Oversee staff training and paperwork
  • Ensure compliance with food safety and employment laws
  • Maintain restaurant cleanliness and appearance
  • Evaluate and provide feedback on staff performance
  • Address customer concerns professionally

Benefits

  • Flexible routine time off
  • Health, dental, vision, and life insurance with company contribution after 60 days
  • Company dining discount
Full Job Description
ROLE SUMMARY We are seeking a Floor Manager with experience in fine dining and high-volume restaurants. The Floor Manager will be responsible for daily restaurant operations along with training new staff. The ideal candidate must be energetic, organized, flexible and enjoy the challenges of working in a fast-paced environment. RESPONSIBILTIES: • Deliver superior service and maximize customer satisfaction. • Uphold and enforce all company policies and procedures. • Oversee the new hire paperwork and training of new staff members. • Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment. • Ensure cleanliness and restaurant appearance standards. • Evaluate staff performance and provide feedback to improve productivity. • Respond to customer concerns in a timely and professional manner. • Perform other duties as assigned by AGM and GM. • Other tasks as assigned. REQUIREMENTS: • Minimum of 2 years' experience in a full-service, high-volume, fine dining establishment. • Must be 21+ years of age. • Must be authorized to work in the United States. • Proven experience leading and managing a team in a high paced setting. • Must be able to manage multiple tasks in stressful environments. • Strong knowledge of front and back house operations. • Great decision making and organizational skills. • Must have high energy, great communication skills, and be able to work as part of a team. • Must be reliable, responsible, and trustworthy. • Must have attention to detail and willingness to deliver exceptional customer service. JOB DETAILS AND BENEFITS: • Flexible, routine-time off • Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment. • Company Dining Discount Pay Range: $80,000 - $85,000 per year

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