Job DescriptionThis is a temporary position.
The FLEX Senior Manager, Future Property Management Systems (PMS) is a part of the Global Operations (GO) organization, where we work to enrich the experience of the stay - creating value for guests and owners while advancing authentic hospitality. The role is responsible for providing operational input and PMS subject matter expertise to support business requirement testing and refinement for future systems, including but not limited to OPERA Cloud PMS, Single Pane of Glass (SPOG), Stay PMS, Auto Room Assignment (ARA), and Guest Experience Platform (GXP). This position also plays an active role in supporting defect management and the future PMS strategy including providing input into design, testing, training, deployment, and support.
The core focus areas for this role are:
• Acceptance Test Scenario development
• System User Acceptance Testing
• Defect Management
• Jira Management
• Deployment Support
• Learning and Development
CANDIDATE PROFILEEducation and ExperienceRequired
• 4-year Bachelor's degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related field; OR a combination of education and experience from which comparable knowledge can be gained.
• 5+ years of hotel property management systems experience or other relevant experience including OPERA, Lightspeed, FSPMS and/or FOSSE
Preferred
- Experience working with international teams and supporting global systems and operational processes
- FOSSE, LSPMS, FSPMS & Opera V5.6 property management system experience
- Hospitality leadership experience
- Experience with other Marriott Property Management Systems, including Guest Experience Platform (GXP) and Central Reservation Systems
CORE WORK ACTIVITIESTesting & Quality Assurance- Develop and execute comprehensive test plans, scenarios, and scripts based on functional and technical requirements.
- Conduct end-to-end and user acceptance testing to validate system functionality, business processes, and usability.
- Document and report test results, including clear pass/fail outcomes and defect identification.
- Retest fixes and enhancements to ensure issues are fully resolved.
- Manage test execution and documentation within test management tools (e.g., Zephyr, TestRail).
Defect & Risk Management- Track, prioritize, and update defects using tools such as Jira; participate in defect triage to support timely resolution.
- Identify and escalate risks or issues that may impact timelines, scope, or quality.
Business Analysis & Requirements- Analyze and document current and future state processes, identifying improvement opportunities.
- Elicit, prioritize, and document user stories and acceptance criteria in an agile environment.
- Translate business needs into functional and integration requirements, including SLAs and change control documentation.
- Evaluate solution alternatives and provide recommendations in collaboration with stakeholders and vendors.
Stakeholder Collaboration & Support- Partner with SMEs and stakeholders to interpret requirements, support design discussions, and ensure alignment with business needs.
- Provide ongoing support to development and implementation teams by clarifying requirements and resolving functional questions.
Training & Documentation- Validate training content and business processes from an end-user perspective to ensure usability and accuracy.
- Develop and maintain training materials (e.g., e-learning, job aids, facilitator guides) and user documentation.
- Create FAQs and troubleshooting resources to support adoption and reduce support needs.
- Maintain training logs, user guides, and reference materials for consistency and accessibility.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
