Motorola Solutions

FLEX Regional Software Specialist

Motorola Solutions$75K — $95K *
US-AnywhereRemote in California, US
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of Customer Service/Support experience
  • 2+ years experience with FLEX software preferred
  • Strong organizational skills and effective time management
  • Proficient with Windows applications, knowledge of Windows and Linux preferred
  • Exceptional interpersonal and communication skills
  • Ability to resolve issues independently and effectively

Responsibilities

  • Provide onsite and remote technical support and customer service
  • Offer expertise and make decisions based on best practices and customer needs
  • Initiate problem-solving actions and follow through to resolution
  • Build strong relationships with customers to ensure satisfaction
  • Collaborate with Motorola Technical Support and internal teams to enhance service quality
  • Travel over 50% to customer sites as necessary

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
The Command Center Software Deployment, Managed & Support Services and Success organization is the team that supports our public safety agencies throughout North America. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enabling them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

This position is a Motorola Solutions FLEX Regional Software Specialist for the FLEX CAD, RMS, Mobile and Jail Systems in California. The Regional Software Specialist will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Regional Software Specialist is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes.

This is a remote position based in California, requiring travel to customer sites as needed.

Responsibilities of the FLEX Regional Software Specialist include but are not limited to:
  • Provide onsite technical support and customer service in addition to working with customers remotely
  • Provide expertise and make decisions based on best practices, technical requirements, and/or customer's business needs.
  • Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes
  • Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction
  • Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support
  • 50% Travel Requirements


Specific Knowledge/Skills:
  • 3+ years of Customer Service/Support experience
  • 2+ years experience within FLEX software preferred
  • Excellent problem-solving capabilities
  • Strong written and verbal communication skills
  • Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required
  • Proficient computer skills with emphasis on Windows based applications
  • Experience with Windows and Linux operating systems preferred
  • Exceptional interpersonal skills required.
  • Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service
  • Ability to work and make decisions with minimal supervision.


This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check.

Target Base Salary Range: $75,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:

  • High School diploma, or an Associate's or Bachelor's degree in IT, or Technology, and 3+ years of Customer Service/Support experience is required.
  • Candidates must be located in California and possess a valid driver's license for this position.
  • Must be able to obtain a background clearance as required by our government customers.


Travel Requirements
Over 50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

Similar Jobs

More Jobs at Motorola Solutions

More Technical Services Jobs

Find similar FLEX Regional Software Specialist jobs: